Company: Clark College
Location: Vancouver, WA
Career Level: Entry Level
Industries: Government, Nonprofit, Education
Description
Description
Clark College is now seeking applications for a full-time, permanent Information Technology Customer Support Technician – Journey to join our IT Customer Support team. As a vital member of the IT Client Services division, this role provides crucial technical assistance to Clark College faculty and staff. Key duties include delivering exceptional, customer-centered IT support, troubleshooting and resolving technical issues, responding to help desk inquiries, and collaborating with IT colleagues to enhance the college's technology infrastructure. This position also offers the opportunity to participate in various technology-related projects. Join us in creating a seamless and dependable IT experience for our campus community.
At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.
JOB DUTIES AND RESPONSIBILITES:
- Provide technical support for both Windows and macOS operating systems, including troubleshooting hardware, software, and network issues.
- Respond to and resolve help desk requests in a timely manner, providing clear communication to end-users throughout the process.
- Install, configure, and maintain desktop, laptop, and mobile devices, as well as peripherals such as printers, scanners, and projectors.
- Manage software installation, updates, and patches across a range of applications and platforms for both PC and Apple devices.
- Resolve application software issues and implement bug fixes within critical systems.
- Participate in IT projects, collaborating with team members to implement new systems, upgrades, or solutions that improve the college's technology infrastructure.
- Create a safe, bias-free working environment, which engenders respect for differences.
- Perform related duties as required.
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
- Associate's degree.
- Four (4) years of experience in the following areas:
- Answering technical assistant calls, logging tickets and walking clients through technical issues.
- Repairing, diagnosing and troubleshooting computers, software and peripherals (printers, monitors, scanners) in a network environment.
- Using diagnostic tools in the repair of hardware and software.
- Installing, testing, and configuring Microsoft Windows workstations. Experience creating and modifying Active Directory users. and groups for administrative access to network shares and printer queues.
JOB READINESS/WORKING CONDITIONS:
- Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
- Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
- Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
- Ability to work independently.
- Ability to accurately and thoroughly document work and keep all documentation up to date.
- Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
- The initial appointment will include a 6-month probationary period, and the employee will earn permanent status after successfully completing probation.
- This position is represented by Washington Public Employees Association.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.
APPLICATION DEADLINE: Required application materials must be completed and submitted online by 3 p.m., December 3, 2024.
REQUIRED ONLINE APPLICATION MATERIALS:
- Clark College online application
- Current resume, with a minimum of three (3) references listed.
- Cover letter describing background and experience related to qualifications and responsibilities of the position.
- Responses to the supplemental questions included in the online application process.
To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu.
DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.
SECURITY
The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.
ELIGIBILITY VERIFICATION
If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.
Clark College's Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.
Clark College values diversity and is an Equal Opportunity Employer and Educator. Protected group members are strongly encouraged to apply. Clark College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, honorably discharged veteran or military status, citizenship, immigration status or use of a trained guide dog or service animal. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, vision and values of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance social equity on our campus and in our community. The college provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following person has been designated to handle inquiries regarding non-discrimination policies, Title II and Title IX, and Affirmative Action: Michelle Jenkins, Director of Labor and Compliance, 360-992-2317, MLJenkins@clark.edu, 1933 Fort Vancouver Way, Baird 142, Vancouver, Washington 98663. Clark College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
Clark College Human Resources
November 12, 2024
24-00136
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