Description
Join the Workforce Operations Support (WOS) team within ETS (Edmonton Transit Service), part of City Operations!
This is an excellent opportunity to become a core administrative contributor, reporting to the Manager of WOS. As a Clerk II, you will be responsible for providing versatile, essential administrative support across all WOS teams. Your work will be the backbone of our operations, spanning staff support, data management, process coordination, and managing critical inquiries. If you are a highly organized, customer-focused professional who thrives in a diverse, fast-paced environment, we encourage you to apply.
As the Workforce Operations Support Clerk, you will be a vital part of the Transit Scheduling and Workforce Operations Support Section. You will manage diverse administrative tasks, with a primary focus on supporting the Learning and Development Area. This includes independently managing the administration of ongoing learning programs, from updating course materials and testing e-learning courses to managing training records in the TrackIt database.
What will you do?:
Learning & Development Administration: Independently manage all administration for ongoing training programs, including maintaining course shells, updating participant materials, e-learning course testing, and providing class rosters.
Training Data Management: Maintain the Learning and Development database (TrackIt), track all training provided, enter records for exams and evaluations, and flag instances of non-compliance.
Logistical Coordination: Manage the training spaces by ensuring equipment functionality, booking rooms, and stocking supplies, while noting and keeping OHS protocols up to date.
ETS Badge and ID Administration: Print, process, and distribute new and retiree employee badges and smart fare cards. Every three years, you will complete the reprint of all Operator Badges.
Administrative and Supply Oversight: Organize catering for office meetings, manage the monthly newsletter, maintain inventory of computer hardware, software, and furniture, and oversee telephony requests (landlines, cell phones, Jabber accounts).
Inquiry and Recruitment Support: Serve as a primary point of contact, receiving, prioritizing, and answering/directing phone and email inquiries from internal employees, candidates, and people from other departments.
Process Development: Analyze moderately complex problems and develop step-by-step action plans, creating new Standard Operating Procedures (SOPs) for administrative tasks such as badge printing and supply management.
Long Service Coordination: Coordinate with the Long Service Awards Administrator to create gift orders, arrange mail merge for milestone letters/plaques with the Deputy City Manager's and Mayor's offices, and communicate with employees about award eligibility and the process.
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