Word/Data Processing Clerk III - Lead Scheduler Job Listing at City of Edmonton in Edmonton, AB (Job ID 53735)

Description

This posting is for one (1) full-time temporary position ending on or before May 31, 2026**

The Operational Support Clerk is responsible for providing administrative support for the Emergency Communications Centre (ECC) including shift scheduling and CARM data entry, and other administrative tasks as needed.

• Hold the primary responsibility for the ECC shift schedule and related CARM maintenance as the ECC Lead Scheduler. 
• Assign resources including overtime and required hours.
• Delegate work to other admin staff/schedulers as required.  
• Provide guidance and training to other clerks/employees about maintaining and updating the schedule and CARM.
• Updating template formulas in excel as staffing needs change
• Responsible for assigning squad shift patterns to ensure equitable squad coverage/squad strength. 
• Direct liaison with CARM team to ensure position movements are done accurately and timely.

• Create and update daily shift schedules for the Emergency Communications Centre (ECC) with call ins and ensure that all positions are covered 

  according to minimum staffing.

• Send out Overtime requests when directed, monitor scheduling email inbox and scheduling software and update supervisors with staffing changes.
• CARM data entry for all day-to-day shift schedule changes.
• Create the base shift schedule.
• Other related administrative duties as required.