Description
Are you a strategic thinker with a passion for enhancing service delivery and building strong relationships? The City of Edmonton is seeking a dynamic and collaborative individual to join our team as a Strategic Service Delivery Analyst. In this pivotal role, you will develop and implement a program to manage interdepartmental inquiries and concerns, ensuring timely and effective resolution. You will have the opportunity to lead and mentor a team, drive organizational development, and contribute to the City's long-term strategic plans. If you are a proactive problem-solver with a commitment to fostering collaboration and continuous improvement, we encourage you to apply!
As a Strategic Service Delivery Analyst, you will be instrumental in creating and managing a program that streamlines interdepartmental communication and issue resolution. This involves overseeing the intake, processing, and tracking of inquiries, ensuring that stakeholders are promptly engaged and receive timely follow-up. You will lead initiatives to improve operational effectiveness, analyze data to identify trends and areas for improvement, and provide guidance and mentorship to a team. Your work will directly impact the efficiency and effectiveness of City services, contributing to a positive experience for both internal teams and the community we serve. This role offers a unique opportunity to shape processes, foster collaboration, and make a real difference in how the City of Edmonton operates in the developing built environment.
What will you do?
- Create/develop a program to encompass the vision for a construction site safety program, managing construction related inquiries and complaints
- Champion the design and implementation of an innovative program that addresses construction-related inquiries and feedback
- Foster collaboration with essential regulatory partners (e.g., Community Standards, Development Compliance, Occupational Health & Safety) to enhance communication and problem-solving, encouraging diverse perspectives and creative solutions to complex challenges
- Facilitate meaningful engagement with diverse stakeholders, including community members, internal City Staff, and Councillors, to support effective action
- Utilize data and information analysis to identify key areas for focus and streamline processes in a way that is responsive and equitable
- Harness data analytics to evaluate program effectiveness, identify trends, and inform data-driven decisions for continuous improvement
- Promote continuous improvement by monitoring operational effectiveness and advocating for impactful recommendations
- Address escalated inquiries with empathy and expertise, providing thorough responses and working towards equitable resolutions
- Foster accountability by working alongside stakeholders to meet commitments outlined in agreements and terms of reference
- Engage proactively with business associations and community leagues to understand and address community needs
- Support team member growth through coaching, feedback, and goal setting, building a supportive and high-performing team environment
Apply on company website
Find Connections via Linkedin
