Description
Want to spend the summer working outside while helping to provide an exceptional experience to junior golfers at the Victoria Golf Course?
The Community and Recreation Facilities Branch is looking for a Recreation Technician!
Reporting to the Lead Golf & Sport Programmer, the Program Assistant represents the City of Edmonton and all golf programs including day camps, providing support to the Lead Golf & Sport Programmer, by ensuring the delivery of high quality programs, customer service and equipment maintenance.
What will you do? Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style. With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:
- Provides front line Instruction for registered golf programs/day camps
- Provides feedback to coordinators and Program Manager about stats and attendance pattern changes
- Ensures that current service levels are being met: staffing levels, service delivery, spaces booked
- Responds to customer comments and inquiries, providing excellent customer service and mentoring frontline staff to do the same
- Identifies service delivery or customer service issues and provides suggestions on corrective actions to supervisor and follows through or follows up as necessary
- Acts as a safety leader, responsible for knowing all the safety procedures for the golf programs by ensuring constant contact with key players on any changes or updates
- Mentors Golf Instructors/leaders in developing and maintaining skills that will contribute to an enhanced experience for customers
- Assists in the creation and implementation of registered programming, in collaboration with team members
- Responsible for assisting in the training of all new staff as well as the collection/submission of weekly timesheets
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