Project Lead, Service Review and Improvement Job Listing at City of Edmonton in Edmonton, AB (Job ID 52943)

Description

Are you ready to shape the future of Edmonton's services? The City of Edmonton's Service Review and Improvement (SRI) team is seeking a dynamic and experienced Project Lead to lead rigorous service reviews, ensuring our services are community-focused, collaborative, open, efficient, and progressive. In this pivotal role, you will champion human-centred service design practices, guiding branches and sections through complex, concurrent reviews to identify impactful improvements. If you thrive on challenging the status quo, developing strategic recommendations, and influencing senior leadership, this is your opportunity to drive tangible change and enhance the lives of Edmontonians. Join us in making a significant impact on our city's operational excellence!

What will you do?

• Lead Service Review and Improvement projects across various city departments and services
• Develop project plans, deliverables, and timelines collaboratively with stakeholders
• Identify and engage key stakeholders through comprehensive reviews
• Develop engagement plans
• Identify and resolve information gaps
• Design and collect insightful information using diverse methods (discussions, interviews, surveys, research)
• Analyze and interpret various data types (HR, risk, performance, financial) to understand root causes and develop and support recommendations
• Apply expertise in customer experience and service design
• Coordinate with other corporate service teams for data collection and analysis
• Challenge existing processes to align services with City's Corporate Drivers
• Develop feasible business cases and recommendations that improve customer experience while incorporating other priorities and constraints
• Calculate necessary human and financial resources for proposed outcomes
• Present recommendations to Executive Leadership Team (ELT) Committees in conjunction with the Manager
• Provide leadership and oversight to methods analysts within the project team
• Additional related duties as required