Program Lead, Service Experience & Improvement Job Listing at City of Edmonton in Edmonton, AB (Job ID 50823)

Description

The Department Strategy and Project Management Center of Excellence play a vital role in contributing to  the City of Edmonton's strategic vision for the Integrated Infrastructure Services department. We are a dynamic team of innovators and collaborators, dedicated to aligning departmental and corporate goals, optimizing business processes, and using data-driven insights to fuel continuous improvement. Our work directly impacts the Department's execution of capital construction projects, ensuring it consistently meets the highest standards of excellence. By joining our team, you will play a pivotal role in shaping the future of our city and delivering exceptional results that benefit our community.

Reporting to the Supervisor, Project Management Centre of Excellence, as the Service Experience and Improvement Program Lead, you will assist the Department to anticipate and plan for the future of the City of Edmonton, in collaboration with the Corporate Service Innovation and Performance (SIP) Branch, while balancing the needs of stakeholders and the public with the realities of our fiscal situation and timelines. You will plan, organize, lead, control and implement the work of the following primary functions in the Department.

What will you do?

Strategy Alignment and Implementation: 

• Lead project discovery, detailed scoping, analysis, improvements and implementation within the department to advance service design initiatives in the department and achieve the City's goals
• Oversee the development of project plans, negotiate resources, and plan project activities and timelines

Service Improvement Activities: 

• Lead the design, implementation and continuous improvement of unit level processes and practices related to customer experience and continuous improvement
• Evaluate and report on effectiveness of improvements

Leadership: 

• Lead and supervise a diverse team of internal and external resources in delivering improvement projects
• Maintain, develop and promote effective relationships and communication with internal and external stakeholders to support the goals of the Department