Company: City of Edmonton
Location: Edmonton, AB, Canada
Career Level: Entry Level
Industries: Government, Nonprofit, Education
Description
Do you know how to make an instant connection with both new and experienced recreation centre users? Are you a natural leader? Are you always one step ahead? The City of Edmonton is looking for an approachable, independent problem-solver to join the Program and Events Team as a Membership Program Coordinator. You will use your knowledge of fitness and memberships to help develop and deliver our current membership model. You will be challenged with competing deadlines, and solving complex challenges that managing a complex membership model will bring.
What will you do?
- Develop, deliver, monitor, and evaluate programs and services that focus on member onboarding and member retention within established registration, revenue, and expenditure guidelines
- Monitor customer usage patterns, trends and feedback of service users. Follow up on customer concerns and comments on Recreation and Physical Activity programs and forward to supervisor when appropriate
- Prepare and distribute program publicity/promotional material according to facility/unit promotions plan
- Coordinate facilities and supplies required for the program
- Liaise with organizations, agencies and individuals for specific programs and events
- Monitor program budget and cash handling procedures
- Develop program within established registration, revenue and expenditure guidelines
- Recruit, hire, train, mentor, supervise and evaluate staff and volunteers as needed
- Actively contribute to and support section, branch and department initiatives
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