Description
Are you a highly analytical individual passionate about optimizing operations and driving evidence-based decisions? The City of Edmonton's Parks and Roads Services Branch is seeking an Operations Business Performance Analyst to join our Infrastructure Operations section. In this pivotal role, you will leverage your expertise in data analysis, reporting, and process improvement to enhance service delivery and support the Branch's strategic priorities. If you thrive in a dynamic environment where your insights directly contribute to operational excellence and citizen-focused outcomes, we encourage you to apply.
The Operations Business Performance Analyst is integral to advancing the Parks and Roads Services' Branch Vision, Mission, and strategic priorities. This position provides critical analytical support to Infrastructure Operations, enabling evidence-based and citizen-focused decisions. You will be instrumental in developing analytical tools, performing process and data mapping, creating reports, and building unit-level KPI dashboards. Your work will involve preparing monthly budget variance analyses, conducting hotspot mapping, and benchmarking services to optimize service delivery and increase oversight of business operations.
What will you do?
- Act as the first point of contact for data, analytics, and performance-related questions for your assigned operational teams
- Understand the intricacies of each operational team's work and develop suitable data visualization systems and analytics reports
- Under supervision of Team leads, modify existing software, devise new software tools, or formulate new software to better fit operational demands
- Standardize operational planning & monitoring of the various services provided by Infrastructure Operations through data analytics and IT systems
- Lead the set up, management and close out of work orders for each operational season
- Prepare monthly accomplishment, order number and labour hour reports by pulling relevant data from SAP or directly from related SQL databases
- Develop section level KPIs that align with Branch level KPIs
- Conduct trend and variance analysis using statistical mapping/mathematical tools to analyze data sets to develop dashboards and provide pulse of operations
- Monitor operations' service levels and delivery to produce daily, weekly, monthly and annual reports
- Support the engagement of targeted SMEs, internal and external stakeholders to gather relevant data
- Lead and direct cross-functional meetings to collaborate with SMEs, internal and external stakeholders
- Troubleshoot and rectify issues related to analytical and operational software/programming
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