Description
Are you passionate about health and fitness?
Do you enjoy working in a fast paced environment and problem solving?
Are you interested in helping people achieve their fitness goals?
If yes, this opportunity is for you!
The Member Experiences Liaison is responsible for providing exceptional customer service and fostering a welcoming environment for all visitors. This role requires a proactive and engaging individual who is passionate about connecting with people and enhancing their experience at our facilities. You will be a key point of contact for patrons, offering assistance, answering questions, and providing information about our programs and services. In addition, you will play a vital role in ensuring the safety and comfort of our patrons by being visible, approachable, and responsive to their needs.
What will you do:
- Conduct facility orientations and tours
- Support patrons with identifying programs to meet their goals
- Meet and interact with people and demonstrate an enthusiastic and positive attitude
- Engage patrons with information and benefits offered at the facility
- Provide information on current fitness and sport services
- Provide information on safe operation of equipment, sports rules, and amenity etiquette
- Assist facility operations with preparing spaces for programs and rental activities
- Monitor and maintain equipment inventory; and ensure equipment is in safe working conditions
- Respond to emergency situations as needed
- Perform other relevant duties as assigned
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