Manager, Integrated Services Job Listing at City of Edmonton in Edmonton, AB (Job ID 51424)

Description

At the City of Edmonton - Parks & Roads Services (PARS), the long-term success of serving our citizens is implemented by the actions of exceptional employees who exemplify our Cultural Commitments of being Safe, Helpful, Accountable, Integrated and Excellent. As an employee in our Branch, this position's role will be to cultivate our vision and cultural commitments while championing continuous improvement.

Reporting to the Director of Business Integration, the Manager of Integrated Services contributes to the Parks and Roads Services Branch's vision by providing various services and supporting branch-wide strategy, priorities and initiatives.

What will you do?

• Manage, lead and coach a team of specialists in the delivery of services and projects related to customer service, delivery of information and analysis,  and continuous process improvement and innovation.
• Develop, implement, and monitor  staff performance objectives and management plans.
• Build strong relationships across the Branch, Department and other areas of the City to ensure alignment and support an integrated business model.
• Ensure that effective performance measurement is established, monitored, and that timely corrective actions are taken to ensure the efficient delivery of support and services.
• Develop, implement and support continuous process improvement/innovation programs for the Branch, including projects and service reviews.
• Support decision making with data analytics and analytical products such as dashboards.
• Prepare insightful executive presentations which will be leveraged in order to ensure delivery of comprehensive and logical stories that reflect findings and possible solutions in a clear and meaningful way.
• Present to the Branch leadership on outputs of analysis and deliverables of projects along with recommendations for efficient functioning of the Branch.
• Coordinate with business partners throughout the lifecycle of branch assets, including acquisition, deployment, maintenance, utilization, replacement and disposal.
• Collaborate with various business partners within the City to manage relationships with vendors and service providers to ensure timely delivery and quality of assets.