Description
Looking for a great place to work? A place where our culture means safety, respect, quality, and excellence and putting our customer's interests ahead of our own?
Then think City of Edmonton - City Operations!
We strive to help our people achieve their professional and personal goals through an inclusive environment that values everyone's contributions, appreciates the diversity of thought, fosters growth, and provides continuous opportunities for development.
In the summer this position is responsible for the claims response, notification follow-up, routing, and turf inventory verification, validating of labor, materials, and equipment, and tracking of safety-related activities within the Turf Operations team.
In the winter this role is responsible for the claims response, notification follow-up, routing adjustments, and tracking oversight within the APR team.
What will you do?
- Assess areas for operational needs and relay to operational staff
- Coordination and implementation of route maps
- Monitoring of route completion, site progress
- Work with and directly provide guidance to the Team Leader and Manager
- Perform visual and physical inspections to ensure all the work is compliant and in accordance with City standards and direction
- Prepare work reports, maintain records of inspection, and perform other duties as required
- Identify and confirm City maintained inventory and coordinate changes with the routing team
- Respond to internal and external inquiries, notifications, and complaints
- Work with operations to provide solutions for problem areas
- Provide evaluations of damaged sites and remediation recommendations
- Review damage claims and gather information required to verify legitimacy of claims. Prepare response for legal team to review
- Complete site inspection paperwork and record progress plans
- Manage and distribute new work requests
- Provide a breakdown of services available
- Create costing for provided services, analyze and provide summaries and variance explanations
- Create a summary of year-over-year services rendered, provide potential service level adjustments for the upcoming season
- Administrative work in regard to tracking and site inspections
- Update of online tracking and client calendar (Google Suite)
- Ensure alignment between timesheets and recoverable accounts
- Manage the BSA email with new client requests
- Inventory control of small equipment
- Review safety-related documentation and requirements
- Perform other duties as required
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