Hardware Asset Analyst Job Listing at City of Edmonton in Edmonton, AB (Job ID 53067)

Description

Are you a tech-savvy professional with a knack for strategic thinking and building strong relationships? Imagine having a direct impact on the daily operations of over 13,000 City of Edmonton team members. We're looking for someone to take a vital role in the management of our vast computing fleet – nearly 15,000 desktops, laptops, and critical network, server and storage hardware – guiding them through their entire lifecycle. From logistics and procurement to vendor negotiations, deployment, and even decommissioning, you'll ensure our technology is perfectly aligned with the needs of 74 diverse lines of business, all while driving significant cost savings for the city. If you're ready to make a tangible difference in a dynamic, internal customer-facing role, we want to hear from you!

What will you do?
 

• On a daily basis, this IT asset management position must triage, monitor and independently manage their work activities and service requests, assessing criticality of calls, prioritizing work and managing their work schedule. These service requests may come from any City of Edmonton employee

• This position frequently must work on tight timelines and under pressure to analyze needs and issues, make recommendations, deliver solutions and solve problems

• Develop, maintain, and optimize service level delivery and Service Level Agreements with customer areas. Coordinate service level escalations with internal and external technology support teams and vendors as appropriate

• Perform service delivery on IT hardware solutions, designing and recommending effective action plans that support the operational needs and business requirements. This includes designing, planning and providing on-going support related to desktop, laptop, network, server, storage IT services

• Develops and performs operational procedures on IT desktop and infrastructure hardware systems and services.  Contributes to maintenance, installation and problem resolution

• Manage and maintain accurate and timely IT desktop and infrastructure inventory records, refresh cycles within scope, budget, and schedule (coordinate all related activities)

• Consult and advise City employees on solutions to software and hardware issues encountered during the refresh cycle

• Advise on continual operational process improvements and the identification of cost savings within the end-to-end procedure

• Primary lead or representative for IT Asset Management (or related) projects that involve IT hardware and infrastructure devices

• Coordinate the acquisition of standard IT hardware and infrastructure devices and related services, ensuring all requests are filled in accordance with City of Edmonton standards

• Other related duties