Dedicated Accessible Transit Service (DATS) Scheduler Job Listing at City of Edmonton in Edmonton, AB (Job ID 52599)

Description

The City of Edmonton is seeking dedicated and detail-oriented DATS Schedulers to join our Edmonton Transit Service (ETS) Branch within City Operations. As a DATS Scheduler, you will play a vital role in coordinating, scheduling, and assigning trips for the DATS fleet, ensuring efficient and reliable transportation for registrants. This dynamic position requires working within tight deadlines, optimizing resources, and collaborating with various internal and external stakeholders to deliver exceptional service.

What will you do?

• Schedule and integrate all subscription and reservation registrant bookings onto runs, working within constant tight deadlines
• Ensure all runs are scheduled productively and efficiently, optimizing vehicle and operator resources
• Consider individual registrant needs and issues (disability, vehicle restrictions, type of equipment) to ensure appropriate scheduling and sufficient time between pick-ups/drop-offs
• Analyze system reports to maximize trip groupings and ensure optimum use of resources
• Coordinate with Operations Supervisors and Contractors to ensure the availability of Operators and vehicles
• Input vehicle assignment details into the Trapeze system and assign appropriate vehicles to runs/Operators
• Support situation resolution and efficient vehicle exchanges that limit interruption to service
• Check the fleet management system for notifications/flags related to vehicles and take necessary steps to involve affected stakeholders
• Communicate with operators, Operations Supervisors, Ops Techs, and Dispatchers to help troubleshoot on-road issues
• Complete all DATS Operator payroll entries and audits
• Provide information related to DATS services, policies, and procedures
• Directly support the DATS Dispatch team with Dispatch functions as needed
• Support and participate in DATS events and cross-functional teams within DATS