Community Standards Dispatcher Job Listing at City of Edmonton in Edmonton, AB (Job ID 52505)

Description

Are you a detail-oriented individual with exceptional communication and multitasking skills? Do you thrive in a fast-paced environment where your ability to remain calm under pressure is essential? The City of Edmonton's Community Standards Branch is seeking a dedicated Community Standards Dispatcher / Call Evaluator to join our team. In this pivotal role, you will provide crucial dispatch support and call evaluation services to our enforcement staff, ensuring the safety of both officers and the public. Your work will directly contribute to maintaining community standards and public safety by efficiently managing communication, coordinating responses, and providing essential information to frontline officers and various community members. This position requires a comprehensive understanding of branch operations, by-laws, and legislative regulations, all while delivering exceptional service to our diverse community. 

What will you do?

• Evaluate incoming complaints from various sources to ensure proper processes are followed and all necessary information is gathered for effective enforcement 
• Serve as a key point of contact for residents, internal and external agencies, and 311, coordinating Bylaw and Provincial enforcement services 
• Provide dispatch services to frontline officers, monitoring their locations, ensuring their safety, and offering crucial information support 
• Utilize alarm and CCTV monitoring systems to support operations and maintain safety.  Issue bylaw notifications and distribute informational materials as needed 
• Manage and report data using various records management systems 
• Contribute to the development and delivery of training within the unit for new employees and engage in mentorship activities to support team development
• Other duties as assigned