Account Maintenance Technician Job Listing at City of Edmonton in Edmonton, AB (Job ID 50077)

Description

Are you someone who enjoys data entry and a variety of responsibilities and challenges? Do you have good time management, organizational skills and the ability to prioritize workload?

We are looking for a highly motivated, confident individual with strong communication, organizational and data entry skills to provide support in a busy environment.  As an Account Maintenance Technician in the Assessment and Taxation Branch, your primary role will be to ensure information on tax accounts is current and accurate for the purpose of assessing properties in the City of Edmonton.  You will be required to use your data entry experience, attention to detail, and strong organizational skills to perform a variety of tasks.

What will you do?

• Input information in the assessment and taxation database related to property and business ownership and account statuses
• Verify Land Titles interface updates, monitor and resolve land title messages, enter title rejections and correct errors
• Research and create accounts and account relationships for properties affected by subdivision, road, condominium, or consolidation plans, etc.
• Create and update non-titled property accounts
• Process and distribute mail for the Branch,  research and redirect mail returned by Canada Post, and update information on tax accounts
• Review data entry of peers and track workload on Google sheets
• Review processes, maintain procedure manuals and identify opportunities for improvement
• Scan documents, file, and maintain source documents according to approved retention schedules
• Respond to inquiries related to tax accounts from property owners, law firms, 311, the Edmonton Service Centre, and other operational areas and City Departments. Ensure responses are consistent with operational policies and procedures, FOIP and other legislated requirements
• Conduct research, resolve and respond to inquiries and issues related to ownership, school support and mailing address changes
• Verify manufactured park ownership and respond to customer inquiries relating to manufactured home properties
• Collaborate with other operational areas to resolve issues related to property tax account information
• Assist other operational areas during peak periods of workload
• Perform other related duties as required