Description
SSG OPERATIONS AND REPORTING MANAGER
WHAT IS THE OPPORTUNITY?
This key position supports the Head of SSG in the development, implementation and execution of administrative and support activities. Has primary responsibility for managing SSG operations processes, SSG reporting, process improvement, and liaising with key partners across the bank to drive transformation.
WHAT WILL YOU DO?
- Evaluates division processes. Identifies and contributes to the development and implementation of process improvements, analyzing needs and making recommendations.
- Ensures that systems are adequate and makes recommendations for changes as needed.
- Leads process improvement changes and initiatives.
- Acts as a liaison representing the division at both internal and external meetings; establishing and cultivating strong working relationships with all Participants as a key member of the SSG management team.
- Manage SSG operations team ensuring efficiency of day-to-day processes and integration with bank-wide processes where applicable.
- Manage SSG Reporting team ensuring SSG has effective portfolio management and Quality Control through data and analytics.
- Partner with 1LOD Business Control Manager and 2LOD Compliance teams to ensure SSG issues, audit requests, monitoring / testing requests are managed appropriately.
- Manages and directs staff, interacting with internal colleagues to guide, direct, problem solve and answer inquiries. Plays a key role as an advisor and consultant to colleagues, providing oversight and direction on day to day issues.
- Share lessons learned and best practices with others throughout the Bank when appropriate.
- Develops staffing plans based on overall staffing needs and job functions.
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.) and to complete all required training on a timely basis.
WHAT DO YOU NEED TO SUCCEED
Required Qualifications*
- Bachelor's Degree or equivalent
- Minimum 12 years of experience in financial services/banking or similar analytical industry
- Minimum 10 years of administrative / operations experience
- Minimum 5 years of management experience
- Proficiency in MS Office and SharePoint
- Excellent organization and analytical skills
- Excellent problem-solving skills including ability to perform detailed root cause analysis and identify solutions
- Proficient working with data and conducting analysis to help guide business decision making
- Ability to lead organizational change and drive adoption of change management best practices- across multiple lines of business; including ability to build strong business partner relationships, training, communications and process redesign
- Demonstrated ability to think critically and facilitate change through collaborative efforts. Strong interpersonal, verbal, and written communication skills.
- Working knowledge of State, Federal and general banking compliance requirements and regulations.
- Strong leadership and people management experience, with a demonstrated ability to prioritize and assign work across a team or teams; provide guidance and solve complex problems faced by teams; motivate and coach colleagues with direct and indirect reporting lines; and identify and/or escalate matters and issues.
- Excellent verbal and written communication skills to effectively interact with all levels of management and staff
WHAT'S IN IT FOR YOU?
Compensation
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
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