Manager III Operations Job Listing at City National Bank in Newark, DE (Job ID 8616)

Description

Client Offboarding - MANAGER III OPERATIONS

WHAT IS THE OPPORTUNITY?

Client offboarding is the process of ending a business relationship in a systematic and organized manner. Offboarding entails the process of ending a customer relationship, whether due to risk, contract expiration, or other reasons. This individual will manage a team or analysts responsible for client offboarding; the incumbent will define the strategic vision for the client offboarding process and designing and implementing trigger points across all products and services that trigger closure. The offboarding team will manage all aspects of offboarding a client relationship iuncluding but not limited to: closing of client accounts, sending legal letters, inputting status codes, and purging of client records. The prospective candidate will be repsonsible for managing the offboarding population, including the tracking, minoriting and reporting.

What you will do

• Manage a team of 10 analysts responsible for client offboaridng activities
• Produce metrics and reporting related to client offboarding population, progress, status, trends. etc.
• Builds and designs a process which meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure with specific emphasis on BSA and USA Patriot Act. This includes adherence to all internal and external requirements related to OFAC, AML, CTR, EDD and all other applicable compliance related functions as appropriate to the departmental assignment.
• Ensures staff receives appropriate training to maintain proper risk-related controls and knowledge of applicable regulatory requirements.
• Ensures that staff makes the appropriate decisions, which may include escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities.
• Perform BSA/AML/OFAC reviews of client transactions as applicable to the departmental assignment.
• Manages and/or participates in departmental and bank-wide projects: formulates project plans; manages project resources (internal and external), tracks task assignments, and facilitates project meetings; implements strategy and project steps with consideration to constraints of budget, schedule and impact.
• Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs.
• Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals.
• Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends.
• Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments.
• Effectively communicates to inform, persuade, influence and direct others.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.

Must-Have*

• Minimum 3 years banking operations experience in a financial institution required.
• Minimum 3 years banking and operations management experience.
• Minimum 2 years experience in managing projects and/or teams required.

Skills and Knowledge

• Management experience within financial services operations.
• Critical and strategic thinker.
• Knowledge of applicable regulatory requirements.
• Seasoned problem-solving, analytical and decision-making skills.
• Strong project management skills. Excellent verbal and written communication skills.
• Ability to create influential documents, presentations and group or team facilitation.
• Working knowledge of financial and budget process.

Compensation

Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.