Error Remediation Analyst Job Listing at City National Bank in Los Angeles, CA (Job ID 11126)

Description

ERROR REMEDIATION ANALYST WHAT IS THE OPPORTUNITY? The Error Remediation Analyst is part of a dedicated team of professionals within Banking & Investment Services responsible for the review of errors impacting clients, process deficiencies, diagnose or identify root cause, develop remediation strategy and manage implementation. The team will partner with operations and customer service resources to resolve deficiencies, gaps and errors, while creating larger-scale, sustainable solutions. Individuals on this team will collaborate with technology partners in the design of information and deliver project status updates as needed. Team members must be able to access and interpret data to produce reporting for management as required. WHAT WILL YOU DO?

• Develop & maintain project tracking including status updates to stakeholders
• Review and research current state processes; recommends enhancement, modernization and/or automation
• Partner with lines of business and technology teams to make recommendations for remediation & future state
• Become the subject matter expert, experienced in error analysis, requirements gathering & remediation
• Participate in process design and project implementation teams in process improvement activities
• Diagnose errors impacting customers, identify process improvement opportunities and develop solutions using principles of process excellence and related tools
• Develop and support the delivery of information to assist tactical and strategic programs
• Establish tracking metrics and standard documentation for adoption and audit
• This individual will be looked upon to proactively troubleshoot for the best solution given the strategic direction of the division

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Minimum 5 years of experience in banking operations environment
• Minimum 3 years managing or participating on project delivery efforts

Additional Qualifications

• Excellent process management and problem solving skills
• Prior banking experience and extensive experience of process analysis and design
• Strong knowledge in MS Word, Excel and MS Access
• Working knowledge of financial products and services
• Strong organizational and analytical skills. Excellent verbal and written communication skills
• Works on high priority projects where business problems are complex or unique
• Independently evaluates business needs and requirements and recommends and implements solutions
• Exercises judgment requiring more in-depth knowledge using generally defined practices and policies in selecting methods and techniques for obtaining solutions
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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