Sr Mgr, ITSS, Special Projects Job Listing at Charter Schools USA in Fort Lauderdale, FL (Job ID 20974)

Description

JOB PURPOSE The Senior Manager, ITSS, Special Projects is charged with overseeing and managing projects as directed by the CIO. Typical projects may include surge support for customers, event support, VIP support, out-of-cycle implementations, etc. This position will work with customers and ITSS staff to ensure successful completion of projects or handoff to appropriate parties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate resources and tasks needed for successful completion of identified projects

• Coordinate with third party service services and vendors as necessary

• Provide status updates and regular communication to stakeholders
• Escalate issues that impact project scope, timeline, or quality to relevant parties
• Provide post-mortem reporting for continuous improvement
• Act as a technology liaison for customers and vendors

 

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

SKILLS AND KNOWLEDGE

1. Demonstrates enthusiasm and commitment toward the job and the company's mission; supports company's goals and strategic priorities.
2. Works and interacts with staff and relates to individuals at all levels of the organization.
3. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
4. Demonstrates ability to lead people and get results through others.
5. Thinks lead and plans over a 1--2-year time span.
6. Ability to organize and manage multiple priorities.
7. Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
8. Includes staff in planning, decision-making, facilitating, and process improvement; makes self available to staff; and develops subordinates' skills and encourages growth.
9. Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Strives to research, evaluate, and implement best practices.
10. Strong customer orientation.
11. Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
12. High performance teams and a strong team player.
13. Strong track record for analyzing complex problems/issues, identifying patterns, and recommending creative solutions.
14. Proactive and takes the initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.
15. Positive representative of CSUSA, ITSS, and their values.

  JOB REQUIREMENTS

1. Bachelor's degree or higher from an accredited institution. Preferred degree majors include computer science, management information systems, business or personnel administration, or a related field.
2. 7+ years of K-12 specific school IT experience
3. Proficiency in common business software such as Microsoft Office (Word, Excel, PowerPoint) and other relevant software.
4. Understanding networking, hardware, software, and services requirements to support
5. remote locations.
6. Travel within and outside the State as the job dictates.
7. Commitment to company values.
8. Such alternatives to the above requirements as CSUSA may find appropriate and acceptable.

 

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

• Usual office working conditions.

 

PHYSICAL DEMANDS

• No physical exertion required.
• You are required to sit for long periods.
• Travel within or outside of state.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

 

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with CSUSA salary and benefit policy. Length of the work year and hours of employment shall be those established by Charter Schools USA.

 

FLSA OVERTIME CATEGORY

Job is exempt from the overtime provisions of the Fair Labor Standards Act.

 

EVALUATION

Performance will be evaluated in accordance with Charter Schools USA's policy.

 

DECLARATION

The Charter Schools USA Human Resources Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Human Resources Department will be subject to disciplinary action up to and including termination.

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