The Housekeeping Clerk is responsible for providing administrative support to the Housekeeping and Environmental Services departments. The top priority of the Housekeeping Clerk is to be organized, detail oriented and capable of multi-tasking in a busy office environment. They must be very customer oriented, a team player and have the ability to "wow" the customer.
Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
Answer telephone calls and respond to inquiries from internal and external guests.
Record messages and distribute to appropriate individuals for follow-up.
Resolve customer complaints to the benefit of the guest and resort.
Instill and demonstrate a calm, organized approach in all situations.
Assist guests and fellow team members by responding to day-to-day requests.
Identify opportunities to perform departmental functions more efficiently and/or effectively.
Encourage and enable people to autonomous and to use good judgment and common sense.
Foster collaboration both with members of your work team and other colleagues.
Assist departmental supervision with special projects.
Exhibit excellent interpersonal and communication skills.
Fax and photocopy documents as instructed.
Recognize priority services for our tiered guests.
Assist in development of work schedules to ensure staffing guidelines are followed and all business needs are covered.
Submit required reports to the department manager and to other division management as requested.
Maintain positive, friendly and caring attitude with guests, colleagues and hotel personnel.
Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Six months to one year related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of experience and education.
Must be at least 18 years of age.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Tribal Gaming License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.
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