Customer Support Specialist - Resolution Specialist Job Listing at Bob's Discount Furniture in CT (Job ID R-24337)

Description

The Customer Support Resolution Specialist (Operations) - Provides support to customers and agents with escalated issues.  

In this role, the Customer Support Resolution Specialist (Operations) will work with customers and agents to identify their concerns, determine the best course of action, and resolve any outstanding issues in a timely fashion. They should work to de-escalate, coach, or provide expertise in order to drive customer loyalty. 

As a member  of our Customer Support team, they must display a positive attitude and a passion for helping our internal and external customers.  

Pay: $20.00/Hour

Job Responsibilities

• Performs with a high degree of accuracy maintaining written work within expectations

• Strong communication, both written and verbal

• Exceptional active listening skills

• Exceptional interpersonal and rapport building skills

• A patient and empathetic attitude

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Expert troubleshooting skills

• Computer literacy

• Phone skills, including familiarity with complex or multi-line phone systems

• Ability to coach and develop advocates while interacting with them during inquires

• Partners effectively within department and cross functionally as needed to achieve team, department and company goals.

• Builds strong relationships with external partners including but not limited to vendors, media, and agencies.

• Provides support for the Department Leadership

• Contribute to Company Culture

Qualifications

• Expertise: Minimum of 3 years in Customer Support discipline 

• Driven: Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

• Customer-centric: Maintain a strong focus on delivering a world-class & fun experience for our customers

• Multi-tasker: Excellent organizational skills including the ability to successfully juggle multiple priorities

• Bookworm: Minimum High School Diploma or equivalent 

• Detail-oriented: Sweats the small stuff when it comes to everything from commas to pixels, but doesn't let the weeds get in the way of building against a big vision

Achievement-focused: Roll up your sleeves and get stuff done (everyone has a bias for action and wears multiple hats at Bob's!)

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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