BMC Software Job - 36019659 | CareerArc
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Company: BMC Software
Location: Madrid, Community of Madrid, Spain
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Description and Requirements From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

Come join a world-class support organization while learning Automation integration for some of the latest technology's such as Big Data, Cloud-based platforms, mobile applications, to name but a few. 

This position is integral to adding value to our customer relationships via the skills and service we provide. We believe in delivering world-class customer service and proactive user assistance.  

The mission of the Technical Support Analyst is to delight our customers via all aspects of the service and support experience.


Who we are and what we do

We're not new to the world of IT management solutions and services, but our attitude is. We have the clout of proven market leadership, but also the energy, optimism, opportunities and private financial backing that makes us feel and act more like a start-up that knows no limits. 

For you, that means the chance to do more and be more, not only making incredible things happen with technology but also reinventing the BMC business right now. 

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That's BMC.


What we offer

  • We hire the best performers in every area, people who are the perfect blend of competitive and supportive, to help you succeed in your career.
  • You'll work in a support team which is known in the industry for its excellence in delivery.
  • We have a compensation structure designed for high performers, with all the perks you'd expect and some that will surprise you.
  • We want our people to be the best in their fields, and we offer unbeatable training and growth opportunities.
  • We're a meritocracy, and we offer promotion opportunities based on performance, not politics.
  • We foster a culturally diverse, dynamic, and fun working environment—our employees' comfort and quality of life are critical to company success.
  • We've created flexible work spaces that encourage creativity and team work.
  • We give our employees outstanding benefits that allow you to make strategic choices for you and your family.

Highly successful and geographically disperse Support team, seeks a Technical Support Analyst to work closely with our Enterprise customers to extend the value and enable customer success through BMC Digital Business Automation products and solutions allowing them to realize the full value of their BMC investment.


Key responsibilities include

  • With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues.
  • Troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
  • Work closely with the customer on complex Windows or Linux/Unix system-level problems as well as application layer issues and network communications.
  • Conduct research on customer incidents, and other duties as assigned.
  • Escalate and work directly with Research and Development to resolve complex support problems
  • Validate, document and escalate problems or bugs.   
  • Work on customer support related projects as assigned.
  • Test resolutions provided by development and package for release to customers.


To be a successful Technical Support Analyst, you'll need:

  • 2 years+ experience supporting software products and an ability to design practical solutions to technical support problems. 
  • 2+ years experience with Linux/Unix
  • Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative, whatever it takes attitude.

What's nice to have / what you will learn:

  • Control-M Workload Automation
  • Knowledge of shell scripting languages such as Korn Shell, PowerShell, Perl or Bash
  • Knowledge of Java application servers such as Weblogic, WebSphere and Tomcat.
  • Experience debugging with software development tools.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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