Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! The Senior Renewal Sales Representative is responsible for managing and selling BMC Helix maintenance renewals. The Renewals Rep will manage and maintain support contracts while growing support revenues through renewing, up-selling and reinstating maintenance support contracts.
Position Attributes:
- Prepare renewal quotes for maintenance contracts within 90 - 120 days prior to expiration.
- Review and interpret contractual terms and conditions.
- Contact and follow-up with customers and partners to ensure timely maintenance renewal.
- Prepare order packet to submit for maintenance renewal processing and invoicing.
- Basic product understanding, system knowledge and processes to assist in selling maintenance renewals.
- Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
- Assist customers with additional capacity needs
- Manage customer requests for contract merges, transfers and license purges.
- Partner with field sales to save any potentially lost maintenance renewal as well as hunting for new leads.
- Track contract non-renewal including reasons for cancellation.
- Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.
- Timely resolution of backlog in assigned territory, track cancellations to ensure accurate processing.
- Must thrive in a quota driven environment.
- Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally.
- Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
- Must have demonstrated ability to work independently as well as in a team environment.
- Must possess excellent customer service skills with an orientation towards helping the customers.
- Excellent oral and written communication skills and strong computer proficiency
- Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.
- Strong working knowledge of Microsoft Office, Oracle and Salesforce.com applications is desired.
- 3 - 8 years previous experience in sales, specifically software maintenance renewals, is preferred.
- Bachelor's Degree or Equivalent Work Experience
- Fluency in English
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.CA-LH
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