Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BU Description We are the Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization.
About You:
- You enjoy working cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations.
- You're a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey.
- You like to innovate, and have a passion for solving business problems, to continuously improve our quality of service
- You have a passion for development, and challenge yourself to learn new things
- You know how to have fun and connect with people
Key Responsibility/Role Expectation:
- Provide administrative support for content management system used as our sales enablement platform for corporate internal & external functions which includes sales, presales, customer success, marketing, partners, operations etc.
- Development and maintenance of custom pages.
- Management of incidents and tickets logged by end users via Helpdesk system/Emails.
- Management of user groups, maintenance of data table, manage inventory of inactive users and offboard them from the system via set process.
- Monitor content libraries for any misplacements, taxonomies, and other features of CMS platform.
- Generate reports that provide the metrics required for teams to get insights on various functionalities of platform, performance of content, adoptability of users etc.
- Help in Creation and maintenance of process documentation.
- Research, test and implement new tools, solutions, and approaches that will help to improve productivity/user experience.
Professional Experience:
- 5+ year experience with any LMS/CMS platforms. Seismic Preferred.
- Basic report generation understanding
- Analytical and problem-solving abilities
- UI/UX knowledge (desirable)
- Knowledge of Basic HTML/CSS (desirable)
- Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
- Good communication and interpersonal skills
- Good MS Office skills, Excel (Formulas, Pivot Tables & Charts), Word, PowerPoint, Outlook
- Team player
- Customer-service skills and a passion for helping others succeed, both internally and within the larger organization
- Creative and able to communicate ideas visually, verbally, and in writing
- Self-starter with an ability to work independently and engage others for support and input
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,033,200 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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