Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers. Join us as a Professional Services Resource Manager!
As a Resource Manager at BMC, you will support the Americas to help resource diverse customer engagements, ensure accurate, skills-based strategic workforce planning and improve overall process using modern PSA tooling. You will be responsible for general Professional Services Operations functions, centering around driving change and adapting operational processes in response to shifting business needs. You will bring a deep understanding of resource management principles and a strong appetite for continuous improvement.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Collaborate with Leadership, Geographies, Project Management and Sales to understand near-term and strategic resourcing demand, ensuring prompt, efficient and optimal staffing using Certinia PSA.
- Manage resource forecasting and capacity planning to support project delivery and business growth.
- Maximize resource utilization by coordinating project schedules, working closely with project members, and employing innovative staffing solutions. Develop and implement resource management strategies to optimize resource allocation and utilization.
- Manage processes around Consulting Services Partners to streamline operations and support our overall Partner strategy.
- Develop, deploy, and monitor regional resourcing processes for the Americas, and actively contribute to the development and continuous improvement of global resourcing processes to ensure alignment and consistency across all regions.
- Support the development and execution of the Customer Success strategy, including but not limited to the Resource Management function.
- You have 5+ years of experience in a Resource Management or Professional Services role, preferrable within an enterprise software company.
- You have a solid understanding of both tactical and strategic Resource Management processes.
- Experience with Certinia or similar modern PSA tool.
- You are a professional team player with proven communication and interpersonal skills with a proven track record of adaptability in dynamic environments.
- You have a strong appetite for continuous improvement.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you are unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $99,600 - $166,000
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