Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you're looking for a place where your ideas will be heard – this is the place for you!
We are seeking a highly skilled and motivated Monitoring Engineer with experience in BMC Helix Operations Management, TrueSight Operations Management, Prometheus, or related monitoring tools. The ideal candidate will be responsible for developing, implementing, and maintaining robust monitoring solutions to ensure the health, performance, and reliability of our applications and infrastructure. This role requires a blend of software development, system administration, and operational support skills.
This role will involve working with BMCs growing federal customer base and as such, we are looking for someone who ideally has an active Secret level clearance. If you don't have Secret clearance (or higher) but meet clearance eligibility requirements, please still apply.
Key Responsibilities:
- Monitoring and Alerting:
- Design, implement, and maintain monitoring systems using BMC Helix Operations Management, TrueSight, Prometheus, or similar tools.
- Develop custom dashboards and alerts to provide real-time insights into application performance and system health.
- Ensure comprehensive coverage of all critical systems and applications with appropriate alerting thresholds and escalation processes.
- Collaboration and Support:
- Work closely with development teams to integrate monitoring solutions into the software development lifecycle.
- Provide support for incident management and root cause analysis.
- Participate in on-call rotation to ensure 24/7 support for critical systems.
- Documentation and Training:
- Create and maintain comprehensive documentation for monitoring configurations, procedures, and best practices.
- Train and mentor team members on the effective use of monitoring tools and techniques.
Required Experience:
- 3+ years of experience in a system engineering role or related role with a strong focus on monitoring and observability.
- Hands-on experience with BMC Helix Operations Management, TrueSight Operations Management, Prometheus, or other monitoring tools.
- BMC Helix Operations Management (BHOM) / TrueSight Operations Management (TSOM)
- Experience with configuration management and automation tools (Ansible, git).
- Familiarity with log management and analysis tools (ELK stack).
- Understanding of networking, security, and system administration.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, dynamic environment.
Nice to have experience:
- Knowledge of cloud platforms (OKE, GKE, AWS) and container orchestration tools (Kubernetes, Docker).
- Proficiency in scripting languages such as Python, Bash etc.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $74,475 - $124,125
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