Description
The Client Service Coordinator (CSC) at Banfield Pet Hospital is a vital role that ensures smooth operations and exceptional client experiences.
Role Overview
The CSC manages the flow of clients and pets through the hospital, aiming to enhance the efficiency of the veterinary team. They ensure effective communication, coordinate care, and create a welcoming environment to encourage client retention and referrals.
Key Responsibilities
Client Engagement: Welcome clients and pets, making them feel comfortable and valued.
Education: Inform clients about services like Optimum Wellness Plans and preventive care.
Administrative Support: Handle documentation, manage finances, and assist with scheduling.
Team Collaboration: Work closely with the veterinary team to ensure efficient service delivery.
Core Competencies
Communication: Strong verbal and written skills to interact effectively with clients and team members.
Organization: Ability to manage multiple tasks and maintain order in a dynamic environment.
Client Service: Commitment to providing attentive and courteous service.
Problem-Solving: Capable of identifying issues and implementing practical solutions.
High School Diploma or equivalent.
At least one year of customer service experience; background in veterinary or healthcare settings is a plus.
Familiarity with medical terminology and computer systems.
Fast-paced setting requiring flexibility and the ability to manage stress.
Physical demands include standing, walking, and occasional lifting.
Exposure to various pets and potential allergens.
This role is ideal for individuals passionate about animal care and customer service, seeking a dynamic and rewarding position in a veterinary setting.
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