Sr. Director Product Application Eng. Job Listing at AMD in Shanghai (Job ID 71655-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE: 

Join the AMD AECG (Adaptive and Embedded Computing Group) as the leader of our China Customer Engineering team to further strengthen and grow the team. In this role, you will lead the customer program engagements and deep customer co-engineering supporting Embedded x86 customers in the Greater China market. In this customer-facing role, you will collaborate with local FAE and sales managers, global Customer Applications Engineering teams and R&D Engineering teams, and many other cross-functional stakeholders to ensure successful, on-time and high-quality deployment of AMD Embedded x86 processors into customer designs from evaluation through development and production. You will also build strong and deep relationships with engineering leaders of the customers and be the influential voice of customer internally. Key market segments are networking, storage, automotive and edge-AI.

THE PERSON: 

Brief description of what type of person would be successful in the role and key traits needed  

KEY RESPONSIBILITIES: 

• Team Leadership: Lead a team of local Customer Application Engineers and other technical experts who may be remote to engage with China customers to adopt and develop designs with AMD Embedded x86 processors. Build and grow the Greater China Customer Engineering team through hiring and team development.

• Evaluations and Design-Wins: Engage yourself and team deeply with customers to understand the key care-abouts, enable hands-on evaluations and build compelling technical and architectural engagement to win China customer designs working closely with global teams
• Issue Resolution / Customizations: Oversee the triage, debugging, and resolution of customer issues, ensuring timely coordination with internal engineering and product teams, and drive issue closure.  Build strongly technical team to create and deliver custom features in self-contained fashion.

• Escalation and Crises Management: Serve as the primary escalation point for complex customer engineering challenges, driving resolution and customer satisfaction. 

• Technical Guidance: Provide training and support to customers and ODMs to adopt AMD Embedded x86 processors, development tools and design guides.  

• Customer Communication: Drive the team to create and review technical information disclosure, training materials, and other customer-facing documentation. 

• Resource & Onboarding Management: Direct hardware resources allocation, continue to manage, develop and grow a high-performing Customer Engineering team in China.  Build strong competent team with the key expertise needed for emerging markets.
• Deep Partnership and Co-engineering with Customers : Built a customer obsessed team of strong technical engineers who can work in deep co-engineering working model with customers and this partnership building a competitive moat.

PREFERRED EXPERIENCE: 

• 15+ years in hands-on technical customer-facing roles such as Applications Engineering, customer engineering or Customer Solutions Architecting.
• 10+ years of experience working in global customer facing engineering leadership role.

• Demonstrated leadership experience managing engineering teams supporting customers or development of hardware systems and/or software. 

• Good system technical expertise in AMD x86 CPU architecture, BIOS/firmware, Linux and performance optimization strategies

• Proven experience supporting large-scale deployments in MDC (Mega Datacenter) and big customer setting.

• Familiarity with customer engagement workflows including onboarding, triage, and escalation. 

• Strong communication and stakeholder management skills across engineering, product, and executive teams. 

• Experience in building, developing and growing highly performant engineering teams.  
• Experience in networking, storage, automotive, robotics and edge-AI markets and technologies will be a big plus.
• Well versed in handling escalation, crises and how to get them to a win-win resolution.
• A self-driven, extreme ownership and can-do attitude person with high adaptability and hunger for taking on unprecedented challenges and delivering needle moving impact.
• Fluent in Mandarin and English. Additional languages will be a plus.

ACADEMIC CREDENTIALS: 

• Bachelor's degree or higher in Electrical Engineering, Computer Engineering, or a related technical field. 

LOCATION: 

• Shanghai or Beijing, China  

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.