ServiceNow Architect Job Listing at AMD in San Jose, CA (Job ID 48348-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE:

AMD is seeking a ServiceNow Architect to join our team. The ideal candidate will play a critical role in ensuring the efficient operation and continuous improvement of our existing ServiceNow platform and applications (ITSM, ITOM, HRSD, APM). The Senior ServiceNow Architect will work closely with internal teams to gather requirements, design solutions, and implement changes to the ServiceNow platform with a focus on process simplification, automation, leveraging AI, and minimizing technical debt.

KEY RESPONSIBILITIES:

• Collaborate with internal customers and teams to gather requirements and design solutions using the ServiceNow platform. These solutions may interface with other applications using Integration Hub or other technologies.
• Identify and design solutions to simplify and/or automate new or existing business processes.
• Implement and maintain security architecture that aligns with AMD security policies and standards.
• Stay current with ServiceNow releases, new features, and best practices.
• Mentor junior developers and administrators and provide technical guidance and support.
• Regularly assess the health and performance of the ServiceNow platform, identify bottlenecks, areas for improvement, and potential optimizations.
• Leverage Artificial Intelligence to solve problems and create new solutions.
• Support the configuration and management of ServiceNow Discovery to ensure accurate and efficient discovery of infrastructure and applications that are populated into the ServiceNow CMDB as well as integration of other systems into the CMDB, e.g. Jamf and System Center Configuration Manager (SCCM).

PREFERRED EXPERIENCE:

• Strong experience in the ServiceNow platform across administration and development.
• Strong knowledge of ServiceNow platform and architecture.
• Experience with ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) applications.
• Experience with ServiceNow CMDB and CSDM framework.
• Experience with ITOM Discovery and Event Management
• Experience with ServiceNow scripting (JavaScript, GlideRecord, etc.).
• Experience with ServiceNow integrations using REST APIs, web services, JDBC, and MID servers as well as Integration Hub.
• Familiarity with ServiceNow HR Service Delivery and Application Portfolio Management applications.
• Familiarity with ServiceNow Automated Test Framework and other testing tools such as those provided by Tricentis.
• Experience working with distributed global teams.
• Experience in an enterprise environment with multiple integration points.
• Strong problem-solving skills and attention to detail.
• Excellent documentation, diagraming, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Familiarity with ITIL best practices.
• Familiarity with Identity, Governance & Administration platforms such as SailPoint.
• Deep knowledge of ServiceNow solutions.
• Ability to analyze and estimate time required for technical solution design and implementation.
• Strong understanding of IT infrastructure, network protocols, and application architectures.
• Preferred experience leveraging Artificial Intelligence (GenAI, Prediction, etc.) to solve problems.

CREDENTIALS:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ServiceNow Certified Technical Architect

LOCATIONS:

San Jose, Austin, Longmont or Fort Collins, CO

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At AMD, your base pay is one part of your total rewards package.  Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD's Employee Stock Purchase Plan. You'll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.