Description
Shape Your World
At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.
At Alcoa, you're an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low-carbon technologies. You have the power to shape things to make them better.
About the Role:
As an IT Support Specialist, you will be responsible for providing support as it pertains to the M365 environment and usage within the Alcoa organization. You will be part of the M365 platform team to support M365 applications, including Teams, OneDrive, SharePoint, Viva Suite, Copilot, and more. This is a remote opportunity with working hours in EST.
Assess the user impact of improvements to applications in the M365 environment, and provides input on change management, adoption, communication, and training.
Conduct training sessions for end-users to educate them on effectively using Microsoft 365 applications and services and promote user adoption of new features and functionalities.
Work to define and support migration processes to M365, including metadata, permissions, and governance policy.
Work with the governance committee in ensuring content management policies for M365 are complying and updated as business needs evolve.
Collaborate with the IT Security team, prioritizing safety of Alcoa's people, systems, and content.
Monitor the performance and usage of Microsoft 365 services and applications.
Evaluate and present business cases for the adoption of new M365 solutions.
Identify areas for optimization and implement best practices to improve efficiency and user experience.
Stay informed about the latest updates, features, and best practices related to Microsoft 365 through continuous learning and professional development.
What you can bring to this role:
Minimum of 5 years previous experience working with an M365 enterprise environment.
Strong knowledge of Teams, SharePoint Online, and OneDrive for Business.
Demonstrated experience and proficiency with SharePoint Content management.
Familiarity with administrative processes/governance in M365 and experience in 3rd party M365 tools, such as Sharegate or other comparable software.
Awareness of Microsoft DLP - Microsoft Purview, MS M365 Security & Compliance services, and Data Classification.
Current on M365 Services, new developments, and evolving roadmap
Ability to work well within the team and colleagues from other departments, technical support teams, and vendors.
Ability to clearly document and explain symptoms of end-user issues/concerns.
Strong Communications skills (Oral and written), interpersonal, and organizational skills are required.
Major Customers
Global Customer Base (Corporate and Business customers)
Enterprise Application and Operations Teams
3rd party contractors
Basic or Minimum Qualifications
Minimum of 5 years of experience in M365 environment.
Minimum of 5 years in an IT enterprise team.
What we offer:
401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plans.
15 days' vacation and one flexible holiday of your choice.
Flexible spending accounts and generous employer contribution to the HAS;
Paid annual volunteer hours.
Career development opportunities to pursue your passions; and
Social and diversity focused engagement opportunities.
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About the Location
Working at the Pittsburgh Alcoa Corporate Center, located on the thriving North Shore of Pittsburgh, allows employees to experience firsthand, whether working virtually or on-site or a hybrid of the two, what being a values-based company means. Through daily interactions with colleagues and exposure to some of the organization's highest-level executives, the office creates an environment in which all employees can develop and contribute to their full potential. Outside of the office, Pittsburgh itself is one of the country's most livable and affordable cities – combining the city feel with small town charm.
We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.
As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.
If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Alcoa Recruiting via email at gssrecruiting@alcoa.com.
This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!
Your work. Your world. Shape them for the better.
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