Description
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Position Overview
As a part of the team responsible for servicing existing customers and functioning as a liaison between Appointment Services and the Field Sales team, the Appointment Services Associate is responsible for building relationships with existing customers, handling appointment reschedules and cancellation rescues and providing exemplary customer service. Additionally, they support the field and executive sales and marketing teams by facilitating productive conversations, sharing best practices, and recommending guidance and training to both parts of the business. This role requires the ability to provide intraday and strategic support to designers, as well as district and regional leadership teams. As a part of the Appointments team, they will provide support to sales call volume as needed, maintain service level expectations, and strive to meet or exceed those goals consistently.
What you'll do
- Respond to client inquiries and qualify/schedule in-home design consultations
- Build rapport and engage with both new and returning clients
- Provide knowledgeable recommendations 3 Day Blinds best-in-class window treatments including blinds, shades, shutters, and draperies
- Clearly explain the benefits of our in-home consultation experience
- Use proven strategies to create excitement and secure appointments quickly
- Contribute to sustained year-over-year sales growth by providing exceptional service to design consultants, district and regional leadership teams
- Accurately manage email and chat inquiries from both clients and colleagues
- Collaborate with district and regional leaders to accommodate client needs
- Offer feedback and suggestions for improvement to the client and sales process
Key Competencies:
- Communication
- Customer/Client Focus
- Organizational Skills
- Problem Solving/Analysis
- Technical Capacity
Who you are
- Excited to join a growing team with a successful company.
- Customer service experience, preferably in contact centers.
- Excellent computer skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Demonstrated success in developing and adhering to processes and procedures.
- High school diploma or equivalent.
What's in it for you?
- Hourly rate base pay: $17.00 to $19.00 (per hour) + Monthly cash performance incentives
- Work from home
- No Cold Calling
- Generous benefits package including medical, dental, vision, life, and disability.
- A company culture that prioritizes internal development and professional growth.
- Time off with pay.
- 401(k) plan with a degree of employer matching.
- Paid parental leave.
- Wellness programs and product discounts.
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills, and potential.
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