Description
Position Summary
The Senior Manager, Solution Development is responsible for managing the design, development and presentation of Customer-facing 4PL, LLP and managed service solutions across the Yusen Logistics Supply Chain Solutions service portfolio including Origin/Destination Management, Domestic Transportation, and Container Management for the Retail, Automotive, and Healthcare Industrial Verticals. The primary focus areas of the role include:
- Working with potential and existing Americas and global Customers to understand financial, operational and technical requirements of requests
- Coordinating across Yusen to incorporate Customer requirements into workable operational, technical and commercially sound solutions leveraging People, Process and Technology elements
- Design and develop value-based responses and/or proposals for Customer presentation, including Value Assessments, qualified Business Cases and overall Return on Investment
Essential Duties and Responsibilities
- Lead Yusen business opportunity responses to Customer requests (RFI, RFQ, RFP and internal engagements)
- Provide regular project updates to senior management stakeholders (project status, effort, timeline, deliverables, financial forecasts)
- Act as the primary point of contact for assigned Customers during the Solution Development phase of engagement,
- Actively coordinate and align Solution Development activity with Business Development and Key Account teams for critical Customer engagements
- Facilitate Customer workshops as part of Solution Development cycle when appropriate to create a positive working relationship, further collective understanding of requirements, deliverables, and anticipated outcomes
- Collaborate across the Yusen organization (e.g., Operations, Legal, Quality Management, IT) to create and/or assemble Customer proposals in response to formal market requests (RFI, RFQ, RFQ)
- Engage with Solution Engineering resources to evaluate Customer-provided data in support of opportunity and business case development
- Quantify the potential value of a proposed solution through a projected business case
- Ensure internal management process adherence (CRM, Quality, Compliance, Commercial approvals) for all opportunities managed
- Present Solution Proposals to Customers
Education and Experience
- Bachelor's degree in Marketing, Communications, Business Administration, Supply Chain Management or related area; MBA a plus
- Supply certifications a plus (CSCMP, APICS, SCOR, PMI, etc)
- Minimum 5 years experience supporting new business proposals in a Supply Chain related field (logistics, transportation, warehousing, distribution)
Required Hard Skills
- Basic understanding of Supply Chain software applications (TMS, WMS, Visibility, Analytics)
- General familiarity with project management principles
- General familiarity with Six Sigma, Kaizen or other similar principles
- Proficiency with office applications (PowerPoint, Word, Excel)
- High proficiency with PowerPoint
- Expert level command of English language (spoken and written); familiarity with Japanese language a plus
Required Soft Skills
- Strong communication and group facilitation skills
- Comfortable communicating with senior audiences (internal and customer-based)
- Virtual team leadership (project-based teams)
- Highly organized, and a self-starter
- High level of creativity and ability to communicate ideas and concepts effectively to multiple levels
Other Preferred Skills
- Understanding of logistics functions including but not limited to Supply Chain Management, different modes of transportation (Air, Ocean, Intermodal, FTL, LTL, Drayage, Parcel) including the application of fuel and accessorials, warehousing services, and the service offerings of LLPs, 3PLs and 4PLs.
- Understanding of the structure, setup, and function of Transportation Management Systems (TMS).
Other Requirements
- Ability to travel, sometimes overnight, as required (<15%).
- Ability to work five (5) days per week for at least eight (8) hours, and occasionally longer.
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision beginning the 1st of the month following start date
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.
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