Description
Yardi is currently seeking an Associate Field Service Coordinator to join our YES Energy team. As an Associate Field Service Coordinator, you will manage meter maintenance operations, coordinating and confirming service visits, and ensuring the accurate entry of work order details for assigned technicians. Your responsibilities will include monitoring the customer relationship management (CRM) queue to optimize service efficiency. This role demands strong organizational and communication skills to effectively maintain relationships with both customers and team members.
What You'll Do:
- Schedule assigned confirmed Energy Field Service maintenance and installation work.
- Assist with maintaining the service calendar and keeping technician work orders up to date.
- Ensure scheduled work is confirmed, noticed, and proper access is set up prior to arrival of technician; collaborate with Client Services for support in this effort.
- Correctly enter and upload status and details of work orders.
- Confirm appointment with client in advance of technician's scheduled arrival.
- Coordinate with Field Services Project Managers to determine ideal technician dates for installation work orders.
- Update documentation to internal system and third-party software per established procedures.
- Submit technician material requests.
- Monitor the internal customer relationship management (CRM) cases and responds to assigned cases.
- May assist with documenting service material testing requirements to meet regulatory compliance.
- Develops knowledge of metering maintenance operations, policies, and procedures.
Who You Are:
- Associate degree in business administration or an equivalent combination of education and experience.
- One plus (1+) years of industry experience in field service scheduling or related logistics experience.
- Computer proficiency.
- Ability to learn and function in a fast-paced environment.
- Analytical thinking skills.
- Agile planning and organizational skills.
- Oral and written communication skills.
- Problem-solving skills.
- Prioritization skills.
- Ability to build and maintain strong client, vendor, and team relationships.
- Interpersonal skills and professional demeanor.
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$22.69/hr - $25.52/hr
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
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