Mental Health Talk Program Manager Job Listing at Wounded Warrior Project in Jacksonville, FL (Job ID R13827)

Description

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause — that it's a calling — then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

 

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

·       A flexible hybrid work schedule (three days in the office, two days' work from home)

·       Full medical, dental, and vision coverage for both teammates AND family members

·       Competitive pay and performance incentives

·       A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Talk Manager manages the WWP Talk Program, a telephonic, short-term emotional support program, and oversees the work of the WWP Talk team as they provide short-term, goal-focused emotional support to wounded service members and their families to improve their resilience and psychological well-being.

 

HIRING TEAM TALENTCAST: CLICK HERE to listen to this 10-minute conversation with Sonal Patel, our Talk Program Director, as she describes this position and what it takes to be successful in this role.

** Applicant Alert: This position oversees a team shift during the local hours of: 11:30 AM EST - 7:30 PM EST

DUTIES & RESPONSIBILITIES

• Manage a team of WWP Talk staff members, mentoring them, developing their skills and abilities, and supporting them as they provide short-term, goal-focused telephonic emotional support to wounded service members and their families who are dealing with invisible injuries.
• Oversee execution of initial and ongoing training for Talk program teammates.
• Support WWP Talk Director with training content development, continually evaluating the Talk training program's effectiveness, and recommending refinements and enhancements.
• Ensure effective workload planning and work schedules that support organizational objectives and warrior expectations.
• Monitor team performance. Collect and analyze relevant data and prepare statistical reports with performance metrics to demonstrate WWP Talk Program's productivity, quality, and efficiency.
• Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems.
• Establish effective working relationships and work collaboratively with WWP teammates.
• Plan and manage the program services delivered to Talk program participants. Evaluate the WWP Talk program and identify continuous improvement opportunities. Maintain current knowledge of available, relevant technologies and best practices to enhance efficiencies.
• Participate in strategic planning activities. Participate in developing and managing the department budget.  
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• High energy level. Self-starter; willing to take initiative.
• Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented and a desire to engage with others on day-to-day activities.
• Working knowledge of military and veteran issues, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.
• Demonstrated understanding of psychological and mental health issues.
• Demonstrated working knowledge of program development and management.
• Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills.  Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
• Strong presentation skills. Confident communicator with demonstrated ability to present information effectively.
• Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
• Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
• Demonstrated understanding of budget management.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
   

EXPERIENCE

Requirements

• Four years of experience working with and assisting military and veteran populations in support of their development and readjustment.
• Three years of experience working with and providing support to wounded service members dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.
• Three years of staff management experience. Three years of experience successfully performing in a WWP programmatic position, or program development, or program management experience, may be substituted for three years of staff management experience.
   

Preferences

• Three years of mental health case management experience.
• Three years of staff management experience.
   

EDUCATION

Requirements

• Bachelor's degree in social work, psychology, rehabilitation counseling, case management, or related mental health field. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.
   

Preferences

• None
   

CERTIFICATIONS & LICENSURE

Requirements

• None.
   

Preferences

• None
   

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled
• Up to 25% travel
• May require lifting/carrying items up to 20 pounds

*ca-ll

#LI-HYBRID

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

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