Wellness Program Manager - Fully Remote in the US Job Listing at WorkCare in United States of America (Job ID 281646)

Description

Job Summary

The Program Manager – Wellness Solutions provides national oversight of a client wellness program, responsible for the performance, consistency, and quality of wellness services delivered across multiple client sites. The Program Manager directly manages staff and ensures alignment with organizational standards, client expectations, and contractual requirements. The Program Manager focuses on program governance, staff leadership, client account oversight, reporting, and implementation of new wellness sites. The Program Manager carries out projects and duties assigned by Wellness Solutions, which contribute to the overall success of the company. The program manager will also participate in business development activities for WorkCare wellness services.  

Essential Duties and Responsibilities 

• Leadership & Staff Oversight 

  • Directly manage and provide leadership, coaching, and performance management of wellness staff in accordance with WorkCare's philosophy, policies, and practices.

  • Participate in hiring decisions, onboarding, and training. 

  • Ensure staff maintain proper credentials, training, and competency standards. 

  • Serve as an escalation point for complex staff performance, operational, or client issues.  

  • Promote a culture of professionalism, accountability, safety, and continuous improvement.  

• Program Oversight & Operations 

  • Oversee national implementation of onsite, hybrid, and virtual wellness programs in accordance with organizational policies.

  • Ensure consistent delivery of wellness programming, ergonomic services, screenings, health education activities and special events.  

  • Support Wellness Managers during new site implementations, expansions, or scope changes. 

  • Ensure required equipment, supplies, and vendor relationships are in place and maintained.  

  • Conduct quality assurance reviews and program audits to ensure compliance and effectiveness.  

• Client & Account Management  

  • Provide strategic oversight of client relationships in partnership with Account Managers and Wellness Managers.  

  • Ensure accurate, timely delivery of client reports in accordance with contractual requirements. 

  • Support billing accuracy by coordinating with internal billing teams.  

  • Serve as an escalation resource for client concerns and support retention strategies. 

• Subject Matter Expertise & Training  

  • Serve as a subject matter expert to support wellness staff. 

  • Provide guidance for complex wellness, ergonomics and exercise physiology-related issues including support with escalations, informed decision-making, and project guidance. 

  • Oversee training standards and competency expectations for ergonomic assessments and wellness services. 

• Data, Reporting & Continuous Improvement 

  • Analyze national participation, engagement, and utilization of data using established reporting platforms. 

  • Evaluate program effectiveness and recommend improvements. 

  • Prepare executive-level summaries and insights for leadership and client stakeholders. 

  • Drive consistency in documentation and reporting practices.  

  • Collaboration, Compliance & Professional Practice 

  • Collaborate with internal teams including operations, occupational health, HR, and business development.  

  • Ensure programs align with OSHA, HIPAA‑aligned privacy practices, and organizational policy.  

• Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare.  

Education & Experience 

• Bachelor's degree in exercise physiology, exercise science, kinesiology, health sciences, or related field required; master's degree preferred. 

• Exercise Physiologist certification preferred. 

• Formal training in EKG-monitored treadmill testing preferred.  

• Office ergonomic certification required. 

• Minimum of 5+ years of experience in workplace wellness, exercise physiology, fitness assessments, and health promotion. 

• Prior experience supervising staff strongly preferred.  

Skills & Competencies 

• Demonstrated leadership and staff development skills with experience coaching and managing distributed teams.   

• Advanced knowledge of exercise physiology, including testing protocols, contraindications, safety monitoring, and escalation standards, sufficient to provide oversight and guidance. 

• Strong interpersonal, communication, facilitation, and coaching skills with the ability to influence engagement across staff, clients and stakeholders. 

• Solid understanding of workplace wellness, prevention strategies, and behavior change principles. 

• Ability to effectively engage and support employees across diverse roles, cultures, geographic regions, and work environments. 

• Strong organizational, planning, and problem-solving skills with the ability to manage competing priorities at a national program level. 

• Ability to work autonomously while collaborating effectively within a multidisciplinary, geographically dispersed team. 

• Experience supporting the adoption, governance, and optimization of the organization's Wellness digital platform/app, including use of participation and engagement data to inform program improvements. 

• Proven ability to maintain confidentiality and appropriately manage sensitive employee, client and business information. 

• Proficiency with Microsoft Office and comfort using digital wellness, data tracking, and reporting platforms. 

Physical Demands 

• Ability to sit or stand for extended periods. 

• Occasional lifting and transport of wellness materials or equipment (up to 20 pounds). 

• Ability to demonstrate or support light movement or wellness activities when necessary.  

• Work performed across remote, onsite, and travel environments depending on program needs. 

Work Environment 

• Mainly indoor, office environment conditions. 

• The noise level is usually moderate.  

• Air quality is good and temperature is controlled.  

• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.  

This position has an annual salary range of $90,000 - $110,000. Final compensation rate for this position depends on factors such as job-related knowledge, skills, experience, and qualifications. 

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. 

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.