Intake Coordinator - Fully Remote in the US Job Listing at WorkCare in United States of America (Job ID 269530)

Description

Job Summary

The Intake Coordinator will be responsible for answering and directing incoming Injury Care calls to appropriate associates, entering cases into the database system in a timely manner in addition to other administrative support, as needed in the Injury Care and Telemedicine department.

Schedule: Monday - Friday 12:30pm - 9:00pm MST with rotating weekend and holidays required. 

Essential Duties and Responsibilities

The following reflects the current definition of essential functions for this job but does not restrict the tasks that may be assigned. Leadership may assign or reassign duties and responsibilities to this job at any time.

• Responsible for answering and directing incoming Injury Care calls to appropriate associates.
• Enter cases into database system in a timely manner.
  • Create case by obtaining employee demographic information and enter into database.
  • Send appropriate notification to the client
  • Task clinician for follow-up
• Review after hour messages and Clinician notes.
  • Create a case (if applicable)
  • Enter documentation
  • Send notification to the client
  • Assign Clinician to created case.
• Aid WorkCare Clinicians in case follow-up, clinic visitations, medical records and case notes.
• Contact clinics or hospitals to obtain employee medical records as needed
• Enter and create cases received from other departments.
• Check right fax and attach documents to appropriate cases
• Based on state guidelines schedule clinic visits for
  • Nurses
    • Onsite
    • II department
  • Physicians
  • Send GPL
• Coordinate and schedule peer to peer with clinic provider and WorkCare Physician.
• Assists with fulfilling client material request.
• Assist clinicians with
  • Case follow up
  • Clinic visits
  • Medical records request
  • Entering case notes
• When needed, could have responsibility for assisting with training/re-training intake coordinators.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Education and Experience

• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience.
• Medical Assistant or Certified Nursing Experience preferred.

Skills and Competencies

• Strong verbal, written and interpersonal communication skills.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality.
• Strong critical thinking skills; problem solving, and decision making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assisting other team members when needed.
• Requires regular and predictable attendance and punctuality.
• Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports.
• Must be able to demonstrate the ability of maintaining privacy and confidentiality; critical thinking skills; make independent decisions in accordance to company policy and procedures; and take initiative on issues that arise daily.
• Demonstrate civility- employees shall work well under pressure meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues, supervisors and clients.

Computer Skills

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
• May occasionally lift and/or move up to 15 pounds.

Work Environment

• Mainly indoor, office environment conditions.
• Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.

This position has an hourly pay range of $18.00 - $21.00 per hour.  Final compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications.

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.