Wind Creek Hospitality Job - 43325861 | CareerArc
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Company: Wind Creek Hospitality
Location: Bethlehem, PA
Career Level: Associate
Industries: Hospitality, Travel, Leisure


The primary responsibility of the Administrator - IT Systems (Administrator - Information Technology Systems) is to support the server, network and I-series hardware and operating systems. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) practices, and procedures.


  • Responsible for providing Systems Engineering in Planning, Engineering Processes, Architecture, System Documentation, System Deployments and Strategic System Support – to include producing the following types of plans:
    • Technical
    • Implementation
    • Standard Operating Procedures (SOPs)
    • Support Plans
    • Requirement Management Plans
    • System/Cost effectiveness Plans
    • Risk Management Plans
  • Provide support in producing complex systems to fulfill mission requirements as well as System Integration Support, System and System Integration Development, Technical Evaluations and Inspections, Technical Exchange Meetings to include the following types of plans:
    • System Integration Plans
    • Site Management Plans
    • Inspection Reports and Technical Evaluation Reports
    • Knowledge Repository
    • Technical Exchange Reports
  • Support in Testing and Development; Test Planning; Test Requirements Analysis; Test Plans and Procedures (system, subsystem and unit level); Test Execution; Test Automation; Test Reporting; Test Consultation; Test Data; and Development Engineering Support.
  • Provide life cycle support for Product Line Engineering; engineering requirements; data flow optimization and operational support; system administration support; trouble shooting and testing support; hardware and software engineering support; training support; development support; task deliverable support.
  • Participate in Crisis Management, continuous improvement, knowledge management and other key processes as required.
  • Provide deep technical expertise for IT infrastructure in support of the in-production systems and platforms.
  • Responsible for coordinating with and managing support in accordance with the agreements and contracts with manufacturers, carriers, and 3rd party vendors.
  • Determine vendor support strategies for technical platform and evaluate and provide corrective action plans on vendor performance - this includes the effective development of vendor scope of work, definition of service levels and decision making for vendor selection.
  • Provide root cause analysis and develop and execute corrective action plans for resolution of complex technical issues related to platform and service performance disruptions.
  • Perform infrastructure architecture development for assigned platform.
  • Provide analysis through integration and test for assigned technical discipline.
  • Perform simulations and develop effective disaster recovery and failover strategies.
  • Incident and Service Request Common Responsibilities.
  • Handle non-repeatable, complex and highly technical incidents that require significant investigation, root cause determination and resolution planning to execute.
  • Serve as technical escalation point and own all assigned (not collaborative) incidents until closure.
  • Define and maintain monitoring strategy.
  • Support disciplines/verticals that correspond to the work queues as defined in the ticket management system.
  • Manage projects that are identified.
  • Validate solutions.
  • Application Support Specific Activities.
  • Analyze and resolve issues.
  • Oversee incident review and analysis to ensure maximum up time and systems availability.
  • Manage vendor incident support and coordination to resolution.
  • Handle or escalate any unsolved issues to senior management in a timely manner.
  • Follow software configuration process to maintain application source codes.
  • Provide troubleshooting as third-level support to in-house developed applications and determine resolutions.
  • Perform unit testing and verification on fixes prior to being issued to QA.
  • Coordinate the installation and implementation of fixes.
  • Infrastructure Support and Operations (Engineering) Specific Activities.
  • Advise and perform tasks on major projects.
  • Develop back-up and capacity planning strategy, including off-site storage strategy.
  • Develop a disaster recovery and role swap strategy and lead the activities related to standard major project.
  • Establish and manage availability standards by system.
  • Manage technical major project management and initiatives.
  • Collaborate with IT Leadership Team to identify and prioritize business driven requirements.
  • Define and implement service planning strategies for both installed and considered solutions.
  • Provides subject matter expertise on certain industry applications.
  • Ability to work autonomously and interact with all levels of management.
  • Ability to perform duties assessing problems, challenges and solutions under minimal supervision.
  • Exceptional organizational skills with the ability to handle multiple, high priority tasks with a keen attention to detail for all tasks assigned
  • Excellent oral and written communication skills.
  • Communicates resolution to appropriate IS staff and system users.
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Work on actual project or service to help achieve the objectives of the department.
  • Evaluate information to render an opinion or act based on that information that will impact the department or function.
  • Focus on achieving the goals or objectives of the department.
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand Wind Creek's Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.

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