Description
WPMG, the medical group for Kaiser Permanente of Washington, is committed to building a future healthcare workforce that reflects the populations we serve. WPMG's Healthcare Career Pathways program (HCCP) builds on Kaiser Permanente's health equity goals by creating educational and workforce development pathways for students interested in pursuing health careers that require advanced degrees and have the greatest impact on community health, especially public health practice and research, and clinical careers such as mental health, nurse midwifery, optometry, medicine, pharmacy and dentistry.
The Healthcare Careers Pathways (HCCP) Interns are an integral part of the HCCP team's efforts to increase the number of Washington state students prepared for advanced health careers. Interns coordinate, deliver and improve HCCP's core programs for college and high school students, represent student/young professional perspectives in program development and implementation, act as peer mentors to HCCP participants, contribute to designing and implementing HCCP's strategy, and generate new knowledge for the program.
Interns act as facilitators for HCCP's core college programs, which include a choice of:
1. Virtual Rounds (VR), which introduces pre-clinical students to various specialties in medicine.
2. Future Public Health Leaders, a similar group-based survey of specialties in public health.
After completing one of the introductory courses, HCCP college students can move on to:
3. Clinical shadowing – Up to 50 hours over 8-10 weeks
4. A 10-week simulated patient care course, Kaplan's iHuman ®.
The HCCP experience culminates in one-on-one mentoring with a WPMG clinician while applying for health professional school. HCCP Interns provide course leadership, day-to-day administrative coordination, and peer coaching during all of the above experiences.
Internships are part-time, up to 20 hours per week with a minimum of 10 hours per week. Interns must be available to commit to a minimum of one year. Outgoing interns will train and orient incoming interns as they begin. Internships require a hybrid of remote and in-person work. In-person locations will include the Kaiser Permanente Washington Headquarters in Renton, WA and occasional activities at medical centers around the Puget Sound region. In-person work includes group meetings, celebrations, and staffing HCCP's annual Continuing Medical Education program for KP clinicians.
The below Duties and Responsibilities are a general framework of the required work. HCCP makes every effort to match specific duties to the strengths and interests of the intern.
Compensation
The pay for this position is $23 per hour.
PRINCIPAL DUTIES & RESPONSIBILITIES
Responsibility
Description
Program Administration and Execution
· Recruit, select and register students in or from Washington state to join HCCP programs.
· Schedule health professional speakers/panelists/discussants for virtual programs.
· Encourage student participation in virtual sessions, monitor student assignments, and encourage successful completion of programs.
· Lead or co-lead class sessions as intern familiarity with the programs increases.
· Support shadowing, mentorship, and multiple high school programs as needed by HCCP staff.
· Maintain the Teams-based infrastructure of HCCP.
Assist the HCCP Team in Understanding Student Perspectives
· Serve as first point of contact for students enrolled in programs.
· Represent current student interests and concerns to HCCP staff.
· Assist the HCCP College Programs Advisor in identifying potential student referral sources, such as college student organizations in Washington that support students through tutoring, STEM, health careers advising, etc.
· Help conduct one-on-one interviews with enrolled students and focus groups on factors which impede, and/or support students from similar backgrounds in pursuing post-graduate training in health care careers.
· Support relationship-building with organizations promoting student representation in STEM.
Participate in Program Improvements and Strategy Development
· Represent student needs, based on lived experiences and observations while leading HCCP classes.
· Develop recommendations for process improvements.
· Co-design new programs as needed, as capacities allow.
· Participate in meetings with external collaborating organizations and internal program operations meetings.
· Share information with the BIPOC Health Careers Ecosystem, a non-profit convener for health, education and other professionals that collaboratively supports the development of career opportunities for students from backgrounds under-represented in medicine.
Generate New Knowledge
· Formally evaluate current programs using survey data and student input.
· Research and connect HCCP with best practices around the country, including from social media.
· Support presentations about HCCP, as time and resource capacities allow.
Personal Development
· Develop professional skills, such as communication, organization, accountability.
· Meet regularly with the Medical Director and Program Manager to support career development.
Other duties as assigned.
JOB SPECIFICATIONS
EDUCATION/EXPERIENCE
REQUIRED
DESCRIPTION
PREFERRED
Minimum:
College senior, Graduate Student, or recent graduate (last 4 years)
Recent college graduate who has successfully completed at least 2 HCCP college programs
COMPETENCIES
Competencies: Skills, Knowledge & Behaviors that are required for performing the job.
COMPETENCIES
DESCRIPTION
REQUIRED/PREFERRED
Continuous Improvement
Continually looks for ways to improve processes, fosters innovation and learning.
Encourages innovation, respectfully listens to and acknowledges ideas of others.
Required
Accountability
Is on time and keeps commitments.
Consistently manages assigned workload. Manages priorities effectively. Uses time efficiently.
Engages fully in work, takes immediate and independent action when needed.
Acknowledges mistakes and seeks help when needed.
Sets own priorities, regularly completing work on schedule.
Anticipates problems, proactively addresses issues.
Focuses on solutions rather than problems.
Required
Teamwork and Collaboration
Ability to develop effective working relationships within the WPMG Office of Medical Education and with other KP Washington staff
Ability to work with other members of the team in an efficient, highly productive manner.
Builds productive rapport with colleagues at all levels within and outside the department.
Treats others with fairness, dignity, and respect, and possesses cultural humility.
Accepts suggestions and criticism in a cooperative and positive manner.
Works collaboratively with team members and others to achieve identified goals and objectives. Ability to communicate effectively orally and in writing.
Establishes and maintains good working relationships with both external and internal customers.
Interacts with others in a helpful and informative manner.
Capable of resolving conflict.
Required
Expertise
Knows the priorities of the Healthcare Career Pathways Program.
Knowledgeable of barriers facing underrepresented populations in medicine and underrepresented communities. Knowledge of educational challenges in serving underrepresented communities. Understanding of student organizations that promote healthcare careers.
Demonstrates proficiency in the duties and responsibilities of the job.
Experienced with Microsoft Teams, Zoom, and Outlook. Must be willing to learn new technologies in support of program delivery.
Shares expertise with others.
Reviews facts and data, using sound judgment, to arrive at the most effective solution.
Required
Service Excellence
Understands and responds promptly and courteously to customer needs and expectations.
Follows through to see if customer needs were met and keeps them informed of status.
Timely when responding to voicemail, e-mail and interoffice communications.
Expresses ideas clearly and accurately both orally and in writing.
Encourages, respectfully listens to and acknowledges diverse points of view.
Treats all customers with courtesy and respect. We are professionals serving professionals.
Required
DISCLAIMER: The above statements are intended to describe the general nature and level of work assigned to this job. This is not intended to be an exhaustive list of all of the responsibilities, duties, and skills required. The time devoted to the activities listed may be changed and other duties may be assigned.
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