Description
Overview
Are you a JD Edwards (JDE) 9.2 expert with a passion for optimizing enterprise applications and supporting dynamic business teams? We're looking for a Senior JDE Application Analyst to play a critical role in ensuring the smooth operation and continuous improvement of our enterprise systems—primarily supporting our Finance department, but with the opportunity to impact the entire organization.
In this hands-on role, you'll collaborate closely with IT peers and cross-functional business leaders to troubleshoot issues, implement solutions, and drive enhancements that support growth and efficiency. You'll bring deep experience in JDE 9.2 configuration, database management, interoperability, and financial modules, using that expertise to lead system improvements from idea to execution.
This is a hybrid position based out of our Chicago corporate office, requiring on-site presence three days per week and the ability to work remotely up to two days per week.
Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.
What We Offer:
- Competitive pay
- Exceptional benefits
- Generous Paid Time Off - start accruing on day one
- 401k with company match
- Paid maternity and paternity benefits
- Award-winning training and development
- Tuition Reimbursement
- Luxury work environment
- Meaningful and rewarding work
A summary of our employee Benefits may be found by clicking here.
Our Corporate Office is located at 233 S. Wacker Drive, Suite 8400 Chicago, IL 60606
Responsibilities
Application Support and Troubleshooting:
• Responds promptly to support tickets, incidents, and service requests related to application functionality and performance within the timelines specified by our service level agreements (SLAs).
• Triages support responsibilities based on priorities such as business criticality, customer impact, and resource availability.
• Troubleshoots and resolves application issues, working with internal teams, consultants, and vendors as necessary.
• Adheres to established support processes and departmental policies, ensuring all actions—from ticket handling to system changes—comply with governance standards.
• Serves as primary liaison with application vendors by opening, escalating, and tracking support tickets through to resolution.
• Exhibits strong functional knowledge of core financial processes and their system implementation with JDE.
• Troubleshoots JDE batch jobs (UBE), interactive applications, business views, data structures, and addresses data integrity issues within financial modules using debug tools and log files.
Customer Satisfaction and Enablement:
• Serves as JD Edwards subject matter expert (SME) and point of contact for end users, providing timely updates and clear communication throughout the issue lifecycle. Sets realistic expectations for users and consistently meet them.
• Gathers user feedback to identify pain points and informs future improvements.
• Ensures support services are delivered in a professional and empathetic manner within stated Service Level Agreements (SLAs).
• Creates and maintains clear, user-friendly documentation, such as FAQs and how-to guides tailored for functional users. Develops and delivers training materials/sessions to support new users or new functionality.
Application Initiatives/Improvements:
• Participates in requirements gathering sessions with functional users to identify
opportunities for application enhancements and collaborates with functional teams to prioritize and manage implementations using Systems Development Life Cycle (SDLC) processes.
• Owns the implementation, testing, and rollout of software updates and patches—scheduling releases, coordinating testing and validation, and ensuring minimal disruption to the business.
• Develops, maintains, and enhances financial and operational reports with JDE, working with stakeholders to ensure reports meet business needs.
• Fosters an up-to-date understanding of relevant technology product roadmaps, application updates, industry trends and best practices to proactively recommend improvement initiatives.
• Drives change management processes to ensure understanding and adoption of any system changes and enhancements.
Application Resiliency:
• Investigates issues affecting application performance and administration to identify root causes, and then recommend targeted improvements that enhance system robustness and eliminate points of failure.
• Manages and maintains JDE user profiles, security roles, and role access privileges specific to financial applications, ensuring compliance with organizational policies and audit requirements.
Miscellaneous
• Travel up to 20% as IT system projects demand.
Key Competencies
The ideal candidate brings a strong blend of technical expertise, analytical thinking, and interpersonal skills to deliver outstanding application support and drive process improvements. They possess excellent troubleshooting and problem-solving abilities, demonstrating persistence, follow-through, and a foundational understanding of IT application support, troubleshooting methods, and system administration. With a process-oriented mindset, they focus on continuous improvement and user-friendly implementation strategies. The candidate is highly customer-service oriented and excels in building relationships and fostering cross-departmental collaboration. They are effective communicators who can facilitate meetings, present ideas clearly to diverse audiences—including end-users and executives—and create thorough, accessible documentation. They translate complex technical concepts into understandable terms for non-technical stakeholders while engaging in in-depth technical discussions with vendors and IT support teams. Additionally, they are adept at developing functional and technical specifications and test scripts based on user requirements. Strong organizational and prioritization skills enable them to assess projects, break down tasks, and work independently. They apply software service delivery best practices (e.g., ITIL) and manage support using tools such as Autotask, IT Glue, and Microsoft Office. They also follow systems development and project management standards (e.g., Agile), coordinating efforts through platforms like Miro, Jira, Visio, and MS Project. Advanced Excel skills support their ability to analyze data, generate reports, and conduct financial reconciliations. Detail-oriented and committed to quality, they are well-versed in industry standards and best practices.Qualifications
Education and Experience:
- Education: Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related field is required.
- Work Experience:
- Minimum 5 years of hands-on JD Edwards 9.2 experience working in an application support role or similar position, specifically within the General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Property Management (PM), Fixed Assets (FA), and Job Cost (JC) modules.
- Experience integrating JDE with other enterprise systems and working knowledge of JDE Orchestrator highly preferred.
- Experience with SAP Concur for expense management and/or Highland OnBase for AP automation would be beneficial.
- Licensure/Certification: ITIL or related certifications are a plus
Pay Range
USD $88,140.00 - USD $114,577.00 /Yr.
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