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Company: Valley Bank
Location: Clifton, NJ
Career Level: Director
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include but are not limited to:

  • Own end to end platform operations across treasury and commercial banking products, ensuring stability, performance, data integrity, and strong operational controls.
  • Lead large scale client conversions and onboarding, delivering a first time right experience with minimal disruption and consistent service outcomes.
  • Serve as the executive escalation point for major incidents and outages, driving rapid resolution, root cause remediation, and continuous improvement.
  • Partner closely with Product and Technology leaders to execute the digital roadmap, aligning operational capabilities with strategic growth priorities.
  • Govern operational readiness for platform enhancements, ensuring scalability, resiliency, and client experience considerations are embedded by design.
  • Champion operational excellence through process optimization, automation, and standardization to enhance efficiency and reduce risk.


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