Enrollment Support Specialist II Job Listing at UT Dallas in Richardson, TX (Job ID 29481)

Description

Are you looking for a rewarding opportunity in higher education that provides work-life balance with a hybrid work schedule and a comprehensive benefits package including employee tuition assistance?

The Office of Admissions is looking for an experienced customer- and/or student-services-oriented individual to fill our Enrollment Support Specialist II position. Apply now to join our team!

The Enrollment Support Specialist II serves as a key, front-facing customer service position for prospective students, applicants, and current students representing the Offices of Admissions, Registrar, and Financial Aid. Assists with providing information and counseling in response to student inquiries and/or concerns by telephone, email and in person.

Minimum Education and Experience

Requires a minimum of a Bachelor's degree from an accredited institution and two plus years related work experience or an equivalent combination of education and experience. Proficient in Microsoft Office Suite and ability to learn other software. Demonstrates integrity and ethical behavior in working with confidential information; detail oriented, accurate with ability to prioritize information in a timely manner; active listener, communicator and ability to receive and follow directions; strong writing skills.

Essential Duties and Responsibilities

• Deliver exemplary customer service by interacting with students by telephone, email, or in person to provide information and counseling across the functional areas of admissions, registrar and financial aid, including: pre-admission counseling, application status updates, application fee management, registration assistance, residency assistance and counseling, financial aid assistance, event registration, transcript request processing, and other general prospective and current student services.
• Research and resolve customer questions and issues by demonstrating a high level of proficiency across various software applications such as OnBase, PeopleSoft, and Salesforce and by remaining current on federal, state and institutional practices and procedures, admission requirements, institutional degree and program offerings, and registration policies.
• Complete various high-level functions within Salesforce, including distributing e-mails and downloading electronic transcripts.
• Identify and contact various department representatives to resolve more complex customer questions.
• Accept, code, and take necessary action on time-sensitive documents to ensure proper processing and student record updates.
• Identify and report technology or other business process issues.
• Create and coordinate weekly tracking reports of various Welcome Desk and Phone Room functions.
• Assist with employee management including onboarding, training, and timesheet management, and serve as an information resource for the Student & Customer Services Team staff.
• Attend various functions and required meetings and participate in Enrollment Management Unit events, which may require working after normal business hours and/or on weekends.
• Manage and execute specific projects as assigned.
• Other duties as assigned.

Additional Information

Required Knowledge, Skills & Abilities:

• Strong written and verbal communication skills, active listening skills, and interpersonal skills
• Ability to identify potential issues and possible solutions proactively
• Data review, analysis, and reporting skills
• Understanding of conflict de-escalation and resolution techniques to handle difficult and sensitive student and customer service situations

Remote Work Notice
Following successful completion of an initial training period, a hybrid work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled.

About UT Dallas
The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is crucial to achieving our vision and mission.

What We Offer
UT Dallas aims to attract and retain talented staff and faculty to support the University's students and mission. We offer a comprehensive benefits package, including:

• Medical with prescription drug coverage (100% paid for full-time employees), dental, and, vision insurance plans
• Life, AD&D, and disability insurance plans
• Flexible Spending Accounts
• Paid time off and holidays
• Retirement plans
• Employee tuition assistance
• Professional development and training opportunities
• Employee wellness and employee assistance programs
• Employee resource groups
• and much more!

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

 Apply on company website