Enrollment Support Specialist I Job Listing at UT Dallas in Richardson, TX (Job ID 29480)

Description

Are you looking for a rewarding opportunity in higher education that provides work-life balance with a hybrid work schedule and a comprehensive benefits package including employee tuition assistance?

The Office of Admissions is looking for a customer-service oriented individual to fill our Enrollment Support Specialist I position. Apply now to join our team!

The Enrollment Support Specialist I serves as a front-facing, first point of contact representing the Offices of Admissions, Registrar, and Financial Aid for prospective and current students and applicants for admission to UT Dallas academic programs, providing information and counseling and making decisions in response to their inquiries and/or concerns.

Minimum Education and Experience

Bachelor's degree from an accredited institution OR an Associate's degree and two or more years of work experience in higher education customer service OR an equivalent combination of education and experience.

Essential Duties and Responsibilities

• Interact with prospective and current students by e-mail, phone, or in person to provide information and counseling and to address questions and concerns by: processing fees; waiving required fees and documents; making grade changes; assisting with course registration, changes, and withdrawals; advising of residency requirements; evaluating financial aid packets; advising of missing information and documents; and answering other related inquiries.
• Respond to customer complaints or address discrepancies by e-mail, phone, or in person in accordance with University policies and department guidelines.
• Utilize various systems and platforms, including OnBase, PeopleSoft Campus Solutions, and Salesforce, as well as contact with various department representatives, to research and resolve customer questions and concerns, such as identifying and updating admission status, removing holds, and determining billing and financial aid status.
• Accept, identify, and log documents, make specific updates to systems, and forward to the appropriate locations for processing.
• Stay current on federal, state, and university policies and procedures, university degrees, majors, and programs, admission requirements, and tuition and fee structure to facilitate responses to student and other customer inquiries and complaints.
• Open, identify, separate, and deliver mail.
• Ensure brochures are stocked in various display areas.
• Attend various training functions.
• Attend required meetings and participate in required events which may include working outside normal business hours.

Additional Information

Remote Work Notice
Following successful completion of an initial training period, a hybrid work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled.

About UT Dallas
The University of Texas at Dallas is a top public research university committed to admitting, enrolling, and graduating well-rounded members of the global community whose education has prepared them for rewarding lives and productive careers in a constantly changing world. A variety of people, ideas, backgrounds, and perspectives is crucial to achieving our vision and mission.

What We Offer
UT Dallas aims to attract and retain talented staff and faculty to support the University's students and mission. We offer a comprehensive benefits package, including:

• Medical with prescription drug coverage (100% paid for full-time employees), dental, and, vision insurance plans
• Life, AD&D, and disability insurance plans
• Flexible Spending Accounts
• Paid time off and holidays
• Retirement plans
• Employee tuition assistance
• Professional development and training opportunities
• Employee wellness and employee assistance programs
• Employee resource groups
• and much more!

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.

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