Visitor Services Assistant (4723C), UC Botanical Garden - #63849 Job Listing at University of California in Berkeley, CA (Job ID 63849)

Description

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

The University of California Botanical Garden. (UCBG) features one of the most diverse plant collections in the United States. Established in 1890, the Garden's 34 acres contain over 13,238 tax as and more than 20,231accessions from all over the world arranged by region. The Garden is famous for its large number of rare and endangered species. The Mission Statement for the UCBG is "to develop and maintain a diverse living collection of plants to support teaching and worldwide research in plant biology, further the conservation of plant diversity, and promote public understanding and appreciation of plants and the natural environment.

Application Review Date

The First Review Date for this job is: February 13, 2024

Responsibilities

Visitor Services:

• Oversee day-to-day operations by overseeing and supporting Work-Study Students and Volunteers working in the Kiosk and Shop daily.
• When Students or Volunteers are not available to work in the Kiosk or Shop or when they need lunch/break coverage, step in to cover and receive admission fees from Garden visitors, shop sales, as well as membership sales.
• Prepare daily reconciliation of cash register, check, and charge transactions.
• Answer the primary phone line and main Garden email address providing information about the Garden, its programs, and services and forwarding emails to appropriate staff.
• Promote membership sales whenever appropriate.
• Direct in-person, telephone and email inquiries to appropriate resources as needed.
• Coordinate emergency situations, such as separated children, injuries and accidents.
• Work with staff on site to respond to emergencies.
• When guest accidents happen, report to Campus Risk Services.
• While in the front of the Garden and the first to become aware, alert staff of issues on Centennial Drive, in the parking lot and in the Garden.
• Contact campus police when deemed necessary.
• Assist Visitor Experience team with work-study training and effectively communicate pertinent Garden information to Visitor Experience Work-Study Students.
• Assist Visitor Experience team with other tasks and projects to ensure positive visitor experiences and efficient front-end Garden operation.

Administrative Support:

• Assist Visitor Experience team and wider Garden with special administrative and clerical tasks and projects as needed to ensure efficient Garden operation.
• Greet all visitors to the Garden and provide information about visiting the Garden and exceptional customer service
• Troubleshoot parking and other visitor facility problems.

Required Qualifications

• Experience working with the public.
• Demonstrated strong written, verbal communications skills with excellent interpersonal and customer service skills to be able to interact with diverse group of people.
• Demonstrated experience handling cash, working with cash registers and charge machines, and financial reconciliation.
• Demonstrated ability to manage multiple projects, prioritize work, work under pressure, with multiple interruptions.
• Must be highly detailed-oriented and self-motivated.
• Ability to exercise good judgment in decision making and to remain calm under emergency/crisis situations.
• Work well independently and as a team member.
• Advanced computer skills (email, MS Office, Google products, PC & MAC; adaptable to new programs as needed or mandated by UCB campus IT).
• Experience working with volunteers and college students.

Education/Training:

• High school diploma or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $25.20 (step 1.0).

• This is a 12-month, part-time (16 hours per week), limited (temporary) position that is not eligible for UC benefits.
• This position is non-exempt and paid bi-weekly.
• This position will require the incumbent to work on Fridays and Saturdays, and occasional Mondays (holidays) as needed.

How to Apply

To apply, please submit your resume and cover letter.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.