Slug Support Case Manager for Graduate Students Job Listing at University of California in Santa Cruz, CA (Job ID 68996)

Description

JOB POSTING

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

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The IRD for this job is: 06-13-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Affairs and Success provides campus-wide coordination and leadership for student affairs programs and activities across departments, divisions, colleges, and administrative units. The Student Affairs and Success Division includes Career Success, EOP, STARS, Disability Resource Center, Learning Support Services, the Resource Centers, Dean of Students, Slug Support and Basic Needs, Student Development & Engagement, Student Conduct, and Student Health, which all provide direct services and resources to students.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life, thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community. The Dean of Students Office envisions a university where every student has limitless opportunities and support to reach their highest goals for themselves and society.

More information can be found at: https://deanofstudents.ucsc.edu/slug-support/program/index.html

JOB SUMMARY

Under the general direction of the Associate Director for Slug Support, the Slug Support Case Manager for Graduate Students serves as the nexus of information and integration for the campus' response to graduate students and international students experiencing varying degrees of need and/or distress. The incumbent is readily accessible to students, staff, faculty, parents, and family members (when applicable) who are concerned about a distressed student. The Slug Support Case Manager for Graduate Students works closely with key offices to identify and intervene as early as possible with graduate students potentially experiencing basic need insecurities, distress, or other challenges who would benefit from advocacy and support services.

The Slug Support Case Manager for Graduate Students provides information and training for the Graduate Division staff and community, including consulting about graduate students who may need support as well as providing general information about Slug Support during Orientation and other key events.  The incumbent works directly with students referred by the Graduate Division to help resolve complex situations and advocate on their behalf, fielding calls, emails, and referrals, and coordinates responses and services for individual students.  Additionally, the incumbent researches national best practices and participates on various "students of concern" committees. The Slug Support Case Manager for Graduate students also supports the activities, programs, and services associated with the functions of the Dean of Students office.

APPOINTMENT INFORMATION

Budgeted Salary: $66,900 - $75,000 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)

Travel: Never or Rarely

JOB DUTIES

70% - Student Advocacy and Coordination of Responses to Students in Distress

• Provides direct student support in meeting with students to assess and provide assistance regarding distressing and sensitive situations they may be navigating.
• Manages graduate and international students of concern cases that require gathering information, developing recommendations for response and taking the initiative to mobilize appropriate responses and/or services.
• Provides information to the student and student's family (as appropriate) and conveys information to other units including Counseling and Psychological Services, Academic Advisers,
• Graduate departments, International Student & Scholar Services, Faculty, Residential Services, Resource Centers, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.
• Provides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who face challenges with academic, health, conduct, substance abuse, financial, and social issues.

15% - Distress Student Consultation

• In consultation and collaboration with units across the University, serves as a point of contact for members of the campus community who are concerned about a graduate or international student.
• Consults with other departments on student cases.
• Connects students to resources and offices across campus such as Counseling and Psychological Services, Academic Advising, and Residential Life, among others, develop action plans, and follow up with students, staff, and faculty as appropriate.
• Serves as an active member of the UC System-wide Case Management Team as well as the Systemwide Graduate Student Case Management team.
• Responds to inquiries about distressed students from faculty, staff, students, and parents/family members.
• Provides information and resources to appropriate campus services.
• Activates the Slug Support team for high-level and high-risk incidents as needed.
• Provides information and training for the Graduate, department staff, and community, including consulting about students who may need support as well as providing general information about Slug Support during Orientation and other key events.
• Works directly with students referred by the Graduate Division to help resolve complex situations and advocate on their behalf.

10% - Partnership Building

• Develops and fosters relationships with key campus partners such as the International Student & Scholar Services, the graduate division, graduate departments, and the Graduate Student Association to better serve graduate students and develop best practices for supporting their unique needs.
• Serves as a member of the Graduate Student of Concern working group to discuss specific students of concern and larger issues impacting the graduate student community, and to develop resources and solutions.

5% - Outreach and Education

• Works collaboratively with Counseling and Psychological Services and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to graduate students in distress or who are experiencing basic need insecurities.
• Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.
• Works with a broad cross-section of campus departments (e.g., Orientation Programs, Wellness Programs, Disability Resource Centers, Resource Centers, Counseling and Psychological Services, Graduate Departments, and Residential Services to develop and implement marketing campaigns for the campus's student mental health messages and information, with particular attention to educating students on their role in the well-being of fellow students.

REQUIRED QUALIFICATIONS

• Bachelor's Degree in related area and/or equivalent experience/training.
• Demonstrated experience in crisis management, crisis intervention, and case management with college students and emerging adults.
• Broad knowledge of health care, mental health care, crisis management, and services. Experience in prevention, psycho-educational, and educational outreach and programming for students, faculty, staff, and parents/family members.
• Demonstrated ability to initiate and coordinate campus and community services for students including connecting students to comprehensive programs on campus to help them succeed as well as advocate on their behalf in extenuating circumstances, and assist them in understanding and accessing resources available to them.
• Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.
• Demonstrated ability to work effectively and collaboratively within a multidisciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off-campus health care providers, law enforcement, and the courts.
• Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in diverse communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer-related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services. Commitment to cultivate a healthy campus climate in which all students, staff, and faculty are treated respectfully and are able to thrive and succeed. Collaborates with campus partners to promote a campus climate that values diversity, equity, and inclusion, and identifies proactive actions to address bias and harassment.
• Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.
• Demonstrated ability to review, understand, and effectively apply complex policies and laws.
• Outstanding oral, written, and digital communication skills.
• Excellent interpersonal, cultural competence, and conflict resolution skills.
• Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.
• Demonstrated commitment to and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxis grounded in intersectional approaches and understandings of identity, and will possess knowledge of and insight about different religious
• Ability to advocate on behalf of students and encourage students towards achieving individual goals, follow through on recommendations, and learn self-advocacy skills.

PREFERRED QUALIFICATIONS

• Master's degree in Social Work, Counseling, Public Health, or related field.
• Direct experience working on college campuses with graduate students and international students in a health or mental health setting.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)).
• Ability to travel to multiple work locations on and off campus.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Other special conditions of employment that apply to this position: Ability to work flexible hours occasionally.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination