Information and Event Services Specialist (4722C), Berkeley Career Engagement - #68109 Job Listing at University of California in Berkeley, CA (Job ID 68109)

Description

About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

Berkeley Career Engagement plays a critical role in preparing students for graduation and beyond. The Center helps undergraduate students, graduate students, and recent alumni make informed decisions about their futures by providing comprehensive resources, programs, career counseling, externships and internships, and employment and professional /graduate school options – whether they are building upon a liberal arts education, leveraging their academic preparation in business or engineering, envisioning a future in medicine, or seeking a career in the corporate or nonprofit workforce.

Application Review Date

The First Review Date for this job is: May 13, 2024

Responsibilities

CUSTOMER SERVICE

• Provides specialized information to students, alumni, employers, and campus staff regarding unit activities and services in person, on the phone and electronically.
• Explains and markets Career Engagement services, solves problems, and interprets policies, procedures, and regulations related to issues such as services eligibility, appointment scheduling.
• Provides guidance to employers seeking to recruit Berkeley students through such services as on-campus recruiting, job listings, career fairs, and other activities coordinated by the Career Center.
• Assesses clients' needs and responds to non-routine situations or questions professionally, accurately, and within the framework of established policies and procedures, advising them of the best service and resource options.

ADMINISTRATIVE SUPPORT

• Develops and employs high-level expertise with the Handshake career management platform utilized to administer a broad range of student/alum and employer-facing activities including, but not limited to, appointment scheduling, career fair registrations, event planning; access control, communications and advertising, etc.
• Documents workflow, maintains unit records and databases (e.g. students, employers, jobs and on-campus recruiting), runs routine system-generated reports and compiles basic statistics as needed, and protects the confidentiality of sensitive information.
• Supports day-to-day operational activities and maintains supporting documentation and inventories.
• Coordinates event calendars for multiple parties and rooms/locations, using relevant technology and minimal direction.
• Makes appropriate recommendations based on programmatic needs, special circumstances (e.g. accommodating students with visually-impairments), and availability.
• Assists with facilities maintenance projects and opens/closes building on a pre-set schedule.
• Applies knowledge of specialized software, troubleshoots/reports systems problems and recommends enhancements to the Associate Director that may result in changes or upgrades.
• Assists in the development, design, testing, maintenance/update of website resources, FAQs and forms.
• Utilizes content management system (WordPress) to maintain and update areas of the Career Center website as assigned.

EVENTS AND ACTIVITY COORDINATION

• Coordinates large, complex conferences/programs/recruiting activities for multiple parties and rooms/locations, using relevant technology and with minimal direction.
• Facilitates frequent employer and student schedule changes based upon extensive knowledge of programmatic considerations, previous employer contacts, space limitations, special equipment or room needs (such as capacity issues or the accommodation needs of visually impaired students.
• Monitors employers' visits and approves employer registrations, reviews job descriptions/screening criteria and information sessions for online publication as assigned.
• Recognizes and identifies appropriate follow up measures needed and responds appropriately (e.g. time-sensitive, confidential, etc.).
• Uses judgment and makes referrals as necessary.
• Assists with career fair creation and registration process, which may include setting up and testing the fair registration process within our current systems, processing employer registrations and responding to and troubleshooting online inquiries as assigned.
• Composes and prints signage and other advertising materials as needed.

PROFESSIONAL LEARNING AND GROWTH

• Actively participates and engages with the Berkeley Career Engagement staff during staff meetings, staff development exercises and periodic retreats.
• Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, and belonging (DEIB)
• Serves on internal committees that are responsible for identifying issues and/or providing solutions for specific Berkeley Career Engagement needs or initiatives

Required Qualifications

• Thorough knowledge in administrative procedures and processes including computer skills sufficient to competently and efficiently utilize web browsing, spreadsheet and database applications.
• Solid verbal and written communication skills and interpersonal skills, active listening, critical thinking and time management skills.
• Interpersonal and work leadership skills sufficient to provide guidance to other nonexempt personnel/student staff.

Education/Training:

• High school diploma and/or equivalent experience/training.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $28.44 (step 1.0) - $32.59 (step 7.0).

• This is a 100%, full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is non-exempt and paid bi-weekly.
• This is a hybrid position, eligible for up to 40% remote capability.

How to Apply

To apply, please submit your resume and cover letter.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

The University of California's Affirmative action policy.

The University of California's Anti-Discrimination policy.