Under the general direction of the Director of Laboratory Services, and with considerable latitude of independent judgement, the Processing Supervisor provides day to day oversight of the individuals responsible for the accessioning and processing of laboratory specimens. This position will work closely with the laboratory management team to ensure excellent customer service across all client facing activities. The Processing Supervisor will maintain knowledge of all FFTH policies, products, services and regulatory requirements to insure optimum business and regulatory compliance. This supervisor provides direct supervision to the clinical processing technicians. The Processing Supervisor will ensure standardized training for with regards to accessioning and specimen processing. He or she will also provide general customer service training to all that interact with clients/customers. The Processing Supervisor will be responsible for the education, training and competency programs for associates performing phlebotomy within the health system. The Processing Supervisor will be the direct contact for specimen processing issues and concerns. The Processing Supervisor in conjunction with the Laboratory Management Team will respond to complaints and monitor customer satisfaction. This supervisor will be responsible for scheduling, kronos, discipline, growth of associates, performance evaluations, expense/productivity control and quality improvement. The Processing Supervisor will utilize his/her team and grow associates in order to engage the team in accomplishing daily tasks and meeting the goals of the department and the health system.
- Associate required
- Bachelor's degree preferred
- Required minimum 4 years laboratory pre-analytic experience
- Experience with LIS and HIS systems
- Project management experience desired
- Experience training new personnel preferred
- Supervisor experience preferred
Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply.
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