Office Coordinator - Gastroenterology Job Listing at Thompson Health in Canandaigua, NY (Job ID 7efd0c6f-dfe0-4ee0-a48b-2059782e40c9)

Description

Schedule: Full Time, Days

Main Function:

• Under the direction of the Practice Manager, the Office Coordinator takes on the dual role of secretarial lead and clinical secretary for the Gastroenterology practice.
•  The Office Coordinator is administratively responsible for clerical staff working in the Gastroenterology practice, including training, evaluation and mentoring as well as disciplinary actions. 
• Coordinates PTO for clerical staff ensuring desk coverage.
• The Office Coordinator plays a vital role in assuring whole patient care is made available to everyone via personally performing and overseeing workflow that includes the following: answering phones, convenient appointment scheduling, accurate and timely processing of referrals and prior authorizations, verifying eligibility as well as understanding, interpreting and applying multiple insurance benefits for patients. 
• The Office Coordinator must complete the MSP process for Medicare patients.
• The Office Coordinator will be responsible for verifying copayment amount and collection of copayments at time of service. 
• The Office Coordinator will assist in, and perform diverse tasks required to maintain an efficient and organized office. 
• He/She will actively support physicians and nurses and be an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients. 
• Individual must be able to manage demanding workload with accuracy and represent the office and staff professionally. 
• Position requires excellent customer service skills with patients, and their families, other staff, providers, management, vendors and the public.
• Performs other duties as assigned.

Required Job Specific Competencies: 

• The coordinator exhibits leadership skills in communication, team building, process improvement, development of responsibility through delegation of activity, and promoting office efficiencies.
• Demonstrates skills in communication and prioritizing assignments.
• Demonstrates the ability to develop and maintain a collaborative working relationship with all system departments, the medical staff and other health care professionals at Thompson Health.
• The office coordinator exhibits time management skills, keyboarding skills and multi-tasking abilities to assure business components of the practice are maintained at an efficient and effective level.
• Makes every effort to satisfy the needs of every customer in a friendly, service-oriented manner.
• He/She has extensive knowledge of health care & understands the complex insurance benefits of multiple carriers & how they apply to the specific patient.
• Lives the CARES values at all times.

Qualifications:

• High School Diploma or GED required.
• Associates Degree preferred.
• 2-3 years of previous secretary/clerical medical office experience required.
• Medical terminology required.
• Secretarial experience required.
• Medical background is required.
• Computer knowledge and skills including but not limited to Microsoft Word required.
• Office Coordinator experience preferred.
• ICD-10/CPT coding experience preferred.
• Epic experience strongly preferred.

Pay Range: $19.00 - $25.00

Starting Pay: Based on experience 

Thompson Health is an EOE encouraging women, minorities, individuals with disabilities, and veterans to apply.