Company: Thompson Health
Location: Canandaigua, NY
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech
Description
Schedule: Full time, Monday - Friday
Main Function:
- Performs all functions of a Patient Account Representative as well as assists the Manager in providing support to Patient Account Representatives.
- Serves as a point of contact for answering questions and helping solve problems.
- Coordinates scheduling coverage.
- Provides outstanding service to all patients, visitors, internal and external customers.
- Demonstrates a positive and professional image at all times
- Provides input to the Manager for associate performance evaluations.
- Independently monitors and controls accounts receivable of third party payers.
- Will review and complete all assigned work-queues daily, and communicate and coordinate with appropriate departments when necessary to address claim questions/issues.
- Compile AR reports for monitoring of specific payer area weekly/monthly.
- Reconciles accounts timely and accurately.
- Communicates and resolves issues with internal and external customers regarding payer specific requirements in registration, referrals, charges, and coding affecting the submission and payment of hospital claims.
- Maintains knowledge of payer regulations, contract provisions, and all manual and electronic procedures in both submission and remittances.
- Completes other tasks assigned by Manager.
Qualifications / Experience:
- At least 1 year experience as a Patient Account Representative is required; 3-4 years of previous medical billing experience is preferred.
- Familiarity with all payers, payer claim forms, and EOBs required.
- Excellent communication skills, both written and verbal.
- Excellent public/patient relations skills.
- Strong organizational skills.
- A willingness to learn and pursue excellence.
- Skills in using Outlook, Word, Excel; navigating websites; strong typing abilities.
Education:
- Associates Degree preferred or 3-5 years work related experience required
- Medical terminology desired. ICD-10/CPT coding experience strongly desired.
Pay Range: $20.00 - $25.00
Starting Pay: $20.00 - $23.00
Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply
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