Description
Create genuine and heartfelt experiences for our guests by delivering delicious food & beverage and exceptional amenities at Scottsdale's only Havana inspired property, The Scott Resort & Spa!
Come join our genuine and heartfelt team in a gorgeous and high energy workplace where you can be your best!
Summary of Position:
The Room Service Server (In Room Dining Server) is responsible for ensuring the highest quality product is delivered to the guests in a prompt and courteous manner, whether it be meals or amenities! The shifts we seek to fill are primarily AM's - weekends are a must as well as weekdays! Some PM Shifts available as well.
Essential Functions:
Delivering food and beverage to guests in a timely manner, following all standards of service
Set-up, service, refresh, and break down all hospitality venues
Ensure each outgoing order matches guest requests before delivering to the suite
Exercise proper telephone etiquette when answering calls
Promptly retrieve guests’ trays and carts upon when requested or as they appear around the resort
Practice all sanitation and safety guidelines provided by the health department and by the Resort
Participate in Department and/or Resort training programs, as required
Perform general cleaning tasks
Other tasks as assigned by the Director of Restaurant & Bars, F&B Managers and the General Manager
Qualifications:
Education: High School Diploma or equivalent preferred.
Experience: Prior guest service experience preferred.
Certificates or Licenses: Maricopa County Food Service Worker card and Arizona Title IV Alcohol Certification
Knowledge, Skills, and Abilities:
Knowledge of all menu items, pricing and other services provided by The Canal Club In-Room Dining
General knowledge of Resort outlets
Ability to pick-up trays from all guest suites without the use of an elevator
Knowledge of appropriate table and Service ware settings
Ability to lift trays up to 50 pounds in weight
Ability to serve alcohol (19+ years of age)
Knowledge of and ability to abide by and enforce Maricopa County Health Food regulation and state, federal, and corporate liquor regulations.
Ability to listen, effectively accomplish task, and speak clearly.
Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards
Personal Characteristics:
• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Working Conditions:
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience with genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
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